Company

Scalify Me Pty LtdSee more

addressAddressGold Coast, QLD
CategoryIT

Job description

About the Role:

Are you passionate about supporting a skilled and dynamic workforce? Do you thrive in a fast-paced, collaborative environment? We are seeking a Systems Administrator to join our client's Global IT-Ops team at their Gold Coast Office. The successful candidate will provide distributed support of Windows and Mac systems and cloud-based SaaS platforms across multiple geographical locations.

Key Responsibilities:

  • Customer Service: Serve as the first point of contact for IT questions across the organization, ensuring exceptional customer service.
  • ITOps Service Desk: Monitor and respond to incoming tickets, triaging high-priority issues and collaborating with other teams to resolve complex problems.
  • System Administration: Provide administration and support for MDM-managed Windows and Mac systems.
  • Asset Management: Work with asset management providers to ensure employees have the necessary hardware.
  • Endpoint Automation: Develop creative scripting solutions and apply deep platform knowledge for zero-touch deployment, patch and configuration management, information security compliance, and identity and access management.
  • DevOps Approach: Champion a DevOps methodology to enhance the end-user experience and improve the quality of life for the ITOps team.
  • Documentation: Develop and improve internal and user-facing documentation regarding policies, procedures, and workflows.
  • Employee Onboarding/Offboarding: Streamline the onboarding and offboarding process for in-office and remote employees, focusing on automation.
  • Software/Cloud Administration: Configure and administer various software and cloud-based systems, including Microsoft Azure, Google Workspaces, AWS, Atlassian products, Slack, Zoom, and OpenVPN.
  • Technical Projects: Participate in technical projects aligned with organizational goals, including large-scale IT migrations.

Key Skills and Experience:

  • Experience with scripting languages such as PowerShell (Bash, zsh, Python a bonus).
  • 5+ years of Windows desktop deployment and administration.
  • 2+ years of macOS deployment and administration.
  • Excellent troubleshooting, customer support, and communication skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Self-starter attitude and initiative, comfortable working as part of a geographically dispersed team.
  • Ability to work outside of normal business hours occasionally.

Desirable Skills:

  • Bachelor's Degree in Computer Science or related field, or equivalent experience.
  • SME-level experience administering/supporting Atlassian (Confluence, Jira, Jira Service Desk).
  • Experience administering/supporting Google Workspaces, Microsoft 365, Slack, Zoom.
  • Networking experience (Meraki, Ubiquiti).
  • Cloud-based telephony system experience (Dialpad).
  • AWS VPN administration experience.

Measures of Success:

  • Ensure efficient and effective IT support and system administration.
  • Maintain high levels of customer satisfaction.
  • Achieve seamless onboarding and offboarding processes.
  • Successfully complete technical projects on time and within scope.

Join Us:

If you are ready to join a team dedicated to enabling business success through innovative IT solutions and exceptional support, we want to hear from you. Apply now to become a part of a world-class IT organization.

How to Apply:

Please submit your resume and cover letter detailing your relevant experience and why you are a perfect fit for this role.

Refer code: 2242629. Scalify Me Pty Ltd - The previous day - 2024-05-23 01:10

Scalify Me Pty Ltd

Gold Coast, QLD
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