Address
Form of work Sector
Information Technology (IT)
Job type
Full Time
Contact
0481 611 904
Email
blake@venditoconsulting.com.au
Location
Brisbane
Salary
100k/year - 130k/year
Reference
-
This innovative IT Managed Services Provider is looking for a Service Technician to join their dynamic team. As the beating heart of the services team, you'll provide best-in-class technical support to clients both onsite and remotely. The ideal candidate has experience in a similar role, advanced understanding of end-user support and Microsoft Office 365, and strong working knowledge of Windows Servers, Active Directory, virtualization, and backup technologies. This company values flexibility and work-life balance, offering hybrid working arrangements, a competitive training and certification program, and paid time off for exams. Other benefits include a company-issued Microsoft Surface device, supportive management, birthday money, and regular social events.
What You'll Do
As a Service Technician, you'll provide best-in-class technical support to clients both onsite and remotely. This is the beating heart of the services team, where you'll have boundless opportunities to grow and learn your technical skillset. You'll show clients the true meaning of quality customer service and technical support by:
Providing support directly to clients onsite at their premises
Providing remote support of servers, desktops, applications, and cloud services in Microsoft-based environments
Configuring, troubleshooting, and remediating issues with firewalls, network switches, virtual infrastructure, and more
Attending scheduled onsite bookings with clients to execute preventative maintenance on end-user devices and IT infrastructure
Engaging with highly experienced solutions experts and senior engineers to solve escalated issues and maintain best practices
Engaging in all levels of IT support in a wide variety of technologies
Occasionally providing after-hours emergency support
What We Are Looking For
This company is looking for a candidate who has experience in a similar role for an IT provider (MSP) or on an internal IT team. The ideal candidate will also have experience using ticketing systems and exceptional communication skills, both written and verbal. Other requirements include:
Advanced understanding of end-user support and Microsoft Office 365
Strong working knowledge of Windows Servers, Active Directory, virtualization, and backup technologies
General understanding of technical infrastructure, spanning from end-users to the internet, encompassing the devices involved and networking fundamentals
A team player who can work collaboratively, with proven skills in troubleshooting, problem solving and critical thinking
A current Australian driver's license
Benefits
This company values flexibility and work-life balance, and offers hybrid working arrangements. They also offer a competitive training and certification program to ensure employees are always growing and learning. Additionally, they provide paid work time off to sit exams, and pay for exams, training resources, and subscriptions. Other benefits include:
Company-issued Microsoft Surface device and welcome gift during onboarding
Supportive management team that collaborates with all employees to establish training goals, providing mentoring, accountability, and support towards achieving successful outcomes
Birthday money! Usable through the online store in the HR platform for anything from technology to gift cards
Regular social events, LAN events, and an overall awesome team culture
