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Australian Retirement TrustSee more

addressAddressBrisbane, QLD
salary SalaryPermanent
CategoryInsurance

Job description

A fantastic opportunity exists to join our Insurance Services team as a Senior Technical Specialist - Trustee Review! We now have a full time permanent vacancy.

Why join us?

  • State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee on every floor, indoor gardens and much more to encourage collaborative culture.
  • A mature outlook on flexible work arrangements which allows you to truly balance work and life.
  • Grow your career with ART! We have excellent career progression and development opportunities; ART is committed to continuous improvement and has exciting plans for the future.
  • We have an Awesome Company Culture where wellbeing of our employees is at the forefront of everything we do.
About the role

Every one of our team contributes to helping make our members’ world better. As a Senior Technical Specialist - Trustee Review in our Insurance Services team, you will be responsible for providing knowledge and coaching to team members, uplifting capability, peer reviewing submissions, and supporting staff in obtaining delegated authority, ongoing quality checking of submissions as well as reviewing and managing complex insurance claims and insurance related complaints.

Key responsibilities:
  • Contribute to the development and implementation of, best practice policies and
procedures and a robust onboarding and training programs to uplift capability across the
Trustee Review teams * Provide advice and recommendations on the handling of complex customer issues relating to claims, in collaboration with the internal and external insurance dispute resolution team
  • Analyse claims trends and insurance related complaints, with the view to identify systemic or recurring trends and recommend improvements to prevent recurrence in the future
About you

You are a resilient problem solver and excellent communicator who can handle responsibility under pressure at times. Furthermore, your skills and qualifications may include the following:
  • ASFA100 or RG146 superannuation compliant
  • Experience in dealing with Australian Financial Complaints Authority or similar historical tribunals
  • Advanced stakeholder management skills, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature
  • Ability to provide succinct technical advice with interpretation for internal stakeholders, external stakeholders, members and beneficiaries alike whom may be without a legal background
  • Demonstrated experience in Insurance claims assessment, with strong superannuation experience and knowledge of the associated legislation within the superannuation environment, or within insurance claims management.
About us

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings.

Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

How to apply

If you are excited to join a forward thinking, supportive and growing organisation in an exciting role, apply today! Closing date for all applications is COB 3 April 2023.

- #LI-DNI
Refer code: 702308. Australian Retirement Trust - The previous day - 2023-03-22 19:22

Australian Retirement Trust

Brisbane, QLD
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