Senior Technical Support Analyst

An exciting opportunity for a Senior Technical Support Analyst to deliver high quality Technical Support and advice to users of the university's Student Management Systems (SMS), as well as providing forward thinking and dependable systems support and advice to staff. The position contributes to systems planning and provides advice on the development of applications.

• Flexible location; Burwood or Waurn Ponds Campus
• Part-time (0.9FTE) and continuing
• HEW 7 $97,940 - $107,842 + 17% Superannuation (pro rata, part time)

Why work with us?
At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.
Deakin is a cutting-edge public university in Victoria, revolutionizing education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.
As a Senior Technical Support Analyst, you will:

• Utilise systems knowledge and experience to support applications and provide sound technical advice to management so that informed and future proofed business decisions can be made.
• Assist with corporate application upgrade tasks such as verifying and logging issues raised during the upgrade to ensure optimal outcomes for all systems users.
• Contribute to optimal operation of the team by developing strategy to assist in streamlining technical processes and adopting new technology; produce high quality technical specification documents highlighting solutions or providing guiding principles and standards for the team; act as second level support after initial analysis from SMS helpdesk utilising high level technical skills and knowledge.
• Organise and lead major system implementation, support and changes utilising good knowledge of IT, software development life cycle and project management methodologies (including Agile) in all work.
• Advise on areas of best practice when writing SQL reports and maintain and change student facing portals such as Applicant Portal and StudentConnect.

To be successful, you'll have:
Selection

• A Degree with at least 4 years subsequent relevant experience; or
• Extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training
• Extensive working knowledge of Oracle Relational Databases including query tools such as SQL Developer
• Good working knowledge of the Software Development Lifecycle including source code and the Agile framework.
• Sound working knowledge of web scripting languages such as PHP, CSS, HTML5, JScript and Bootstrap Framework, incident logging tools such as Service Now, and work tracking tools such as Jira.

Here's how to apply:
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact Shibu Babu, Coordinator, Senior Business Application Support on shibu.babu@deakin.edu.au.
For a copy of the position description, please see below:
Applications for this position close on Monday, 29th January 2023 at 11:55PM.
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.