Address
Form of work Mixed role of customer service, scheduling and associated admin
Inner City location - close to train
Great $$$ based on experience
Our client is looking for a customer service star to join their busy team as a Service Administrator. If you genuinely love looking after customers as well as being the first point of contact for a business, you will thrive in this role!
As a Service Administrator, you will be responsible for providing exceptional customer service to both internal and external customers as well as the administrative tasks associated with the service the company provides.
This role is highly suited to someone who is highly organised, loves problem solving and thrives in a fast paced environment.
Duties include but are not limited to:
Inbound calls and emails in relation to managing customer enquiries and bookings
Contact customers in relation to services due as well as client follow ups
Schedule maintenance visits and produce regular run sheets on time
Allocate technicians (breakdowns, service visits, repairs, etc)
Produce quotes
Order parts for technicians
Keep the database up to date on a daily basis
Liaise with different areas of the business and build strong internal relationships
Build outstanding rapport with customers
Handle and investigate customer complaints
Use problem solving skills to provide suitable solutions to customers
General administrative tasks and utilising your organisational skills
The ideal candidate will have the following skills/experience:
Proven experience in administration or customer service
Team player attitude with a fun-loving personality
Passionate about providing OUTSTANDING customer service!!!
Confident over the phone with a polite and courteous telephone manner
Intermediate skills in Microsoft Office packages
High attention to detail
Ability to multi task with a strong willingness to learn
The benefits of this role include but are not limited to:
Feel the satisfaction of genuinely helping customers on a daily basis
Be part of a supportive team
Great hours Monday to Friday - no crazy hours here!
This is a great role where you can truly apply your strong customer service and administrative skills and feel a solid sense of achievement at the end of each day. If you are interested, don’t wait!! Contact Jacquie Speirs by clicking on the APPLY NOW button below.
Please note: only shortlisted candidates will be contacted on this occasion, we thank you in advanced for your application.
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