Service Administrator

Date Posted:
2023-02-13

Country:
Australia

Location:
LOC7355: Unit 2, 16 Natasha Street, Capalaba QLD, 4157

We are current seeking a Service Administrator to join our team based in Capalaba.

The Service Administrator will provide the Service Department support in relation to all aspects of service administration and providing excellent customer service to both external and internal customers.

You will be the key communication linkage between the customer, the technician who performs the work onsite, and the wider service team.

Key Responsibilities will include:
Constant communication planning and scheduling of Technicians day to day operations activities
Manage the process of service jobs (breakdown service, agreement maintenance, project and quoted work, and internal/other) from creation to completion stage
You will be the first point of contact for all Technicians issues and providing them with timely resolutions in coordination with the appropriate Manager, which could include vehicles, tools, equipment, parts needed etc
Maintain frequent communication with the Management team regarding workload, resource availability, priorities, and actions of the Service Administration area
Receipting vendor invoices and submitting to Accounts Payable for payment
Collate and submit timesheets to payroll, ensuring that all time is accounted for on service tickets or internal codes, and ensuring that all discrepancies or excess unproductive time is reported to the appropriate Manage
Maintain a healthy relationship with service customers and service centers
Coordinate the approval of work order requests in conjunction with the appropriate Manager
Ensure costs and expenses are treated with restraint and in line with Company expectations and operating budgets

To be successful in this position, you will possess the following:

Experience within a similar role preferably within a service department
Excellent verbal and written communication
Understanding of the urgency required in regard to supplying goods and services to BMS industry
Excellent communication and organisational skills
Customer focused with attention to detail
Intermediate excel skills
Strong problem-solving ability and initiative
Ability to multi-task, time management skills essential
Demonstrated success in organising multiple and diverse tasks within a flexible working environment
MYOB experience would be an advantage

If this sounds like you, please APPLY NOW!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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