AddressJob Title: Workshop Service Advisor
Company Overview: Join our team at FnqHub, a leading provider of automotive services committed to delivering exceptional customer experiences and top-quality workmanship. With a focus on integrity, reliability, and excellence, we pride ourselves on exceeding our customers' expectations and maintaining long-lasting relationships within our community.
Position Overview: We are currently seeking a dedicated and customer-focused Workshop Service Advisor to join our team. As a Workshop Service Advisor, you will serve as the primary liaison between our customers and our automotive technicians, ensuring smooth communication, accurate service recommendations, and timely completion of repairs. If you have a passion for automobiles, excellent communication skills, and a commitment to providing outstanding service, we want to hear from you.
Key Responsibilities:
· Greet customers warmly and assist them in articulating their vehicle's service needs and concerns.
· Conduct thorough vehicle inspections and consult with customers to identify required repairs and maintenance services.
· Provide accurate estimates of service costs and timeframes, explaining recommended repairs and options to customers.
· Schedule service appointments and allocate work to automotive technicians based on skill level and availability.
· Communicate effectively with customers throughout the service process, providing updates on the status of repairs and any additional recommendations.
· Coordinate with parts suppliers to ensure timely delivery of necessary components for repairs.
· Review completed repairs with customers, explaining work performed and ensuring satisfaction.
· Process service orders, invoices, and payments accurately and efficiently.
· Maintain organized records of customer interactions, service history, and vehicle maintenance schedules.
· Uphold company policies and procedures regarding quality standards, safety regulations, and customer service excellence.
Qualifications:
· Previous experience in automotive Service Advisory or related customer service role preferred.
· Strong knowledge of automotive systems, components, and repair processes.
· Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
· Detail-oriented and organized, with the ability to multitask and prioritize in a fast-paced environment.
· Proficiency in computer systems and software applications, including automotive service management software.
· Commitment to delivering outstanding customer service and exceeding customer expectations.
Benefits:
· Competitive salary and performance-based incentives.
· Ongoing training and professional development opportunities.
· Collaborative and supportive work environment.
How to Apply: If you are passionate about automotive and providing exceptional customer service, please submit your resume and cover letter detailing your relevant experience and why you are a great fit for us and this position to ***@fnqhub.com.au
We look forward to welcoming you to our team and helping you grow in your career with us!
Job Types: Full-time, Part-time, Permanent
Pay: $40,000.00 – $60,000.00 per year
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Authorisation:
- Australia (Required)
Work Location: In person
