Service Advisor - Northern Suburbs

With over 115 years experience providing outstanding standards of service to our members and customers, RAC Auto Services is inviting an experienced Service Advisor to join the frontline team and add value to our members in our Northern region Auto Service Centers such as Joondalup and and Northbridge.

What will you be doing?

Reporting to the Centre Development Manager, this position works from Monday - Friday between 7:45am to 5.15pm (generally split in either an early or late start). Additional hours on a Saturday morning may also be a required and will be paid at overtime rates.

Working as part of a cohesive team you will:

Provide efficient customer service with a holistic approach to member's needs and general enquiries.
Create and present quotes for repairs and services, offering appropriate recommendations for additional works.
Prepare and complete repair orders.
Ensure member satisfaction (NPS) is achieved by reviewing customer feedback and making recommendations to ensure efficient service levels are provided.
Handle complaints and member dispute resolution in line with authority.
Support the collaboration and achievement of team sales targets and conversion rates.
Understanding revenue and profit targets

To ensure continuity of our service levels and a beneficial and positive member experience, you will also provide administrative support to site and Mobile Technician services including tasks such as:

data entry and record maintenance,
invoicing, receipting, part returns
correct allocation of part numbers on repair orders and invoicing.

What are we looking for?

This role suits a highly motivated customer service and sales solution focussed individual, including:

Outstanding professional customer relationship management including problem solving and conflict resolution skills
Technical knowledge of automotive repairs and servicing - desirable
Sound administrative/clerical skills
High level verbal and written communication skills
Effective teamwork skills and ability to develop positive workplace relationships
Flexibility to travel and work between centres

What can we offer you?

A competitive hourly rate + Overtime + Bonus Incentive Scheme + benefits + uniform
Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
Career development learning opportunities
An active social club

If you would like further information about this vacancy, please contact Martina O'Brien, Talent Acquisition Partner on 08 9436 4906. Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

Vaccination Status: To help ensure the health, safety and wellbeing of our people and members, RAC require employees to be fully vaccinated against COVID-19. Confirmation of your vaccination (and/or medical exemption) details will be required during the recruitment process.

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

About RAC

RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years.

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.