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Form of workOur culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a Service Advisor who will provide world class service to our major Mining, Automotive and Power Generation customers in the Pilbara. The role is based in our Perth head Office.
In this role, you will make an impact in the following ways:
Serves as first point of contact with customer to promote quality customer service
Employ exceptional knowledge of Cummins products in order to advise and recommend to customers
Working closely with our Service Technicians and Supervisors
Quoting, invoicing and warranty processing
Dealing with customer queries, finding resolutions
Multitasking a variety of tasks and meeting deadlines
Ensuring the highest levels of safety and customer service
Assist with customer complaints
To be successful in this role you will need the following:
Strong problem-solving skills
Service and Parts experience
Strong written and verbal communication skills
Strong customer service focus
HHP/HD knowledge
Understanding of the Quickserve process
Personal commitment to HSE and leading an interdependent safety culture
Ability to manage external & internal key stake holders
Compensation and Benefits
- Competitive hourly rate
- Overtime & Loading penalties
- Income Protection continuance insurance
- Discounts with select private health insurance, PC software/hardware and a range of vehicles
- Annual remuneration review
- Participation in an annual variable compensation (bonus) program
- A range of personal and professional benefits
- Onsite parking
- Employee Assistance Program available to employees
- Paid Parental leave (Conditions apply)
We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://work180.com/en-au/for-women/employer/cummins-australia/jobs ) to check out our Benefits
Job SERVICE
Primary Location Australia-Western Australia-Perth-Australia, Perth, Pardoo Street
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting May 29, 2023, 9:21:32 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Req ID: 230005BB
