Service And Performance Advisor

The Opportunity
As the Service and Performance Advisor, you will play a key role in driving efficiency and excellence by monitoring and analysing the performance of the scheme. You will work as part of the Service Delivery and Operations Team who are responsible for creating the Service and operational systems. Through partnering with our Claims Agents, service providers and other areas of our business you will identify and implement strategies to improve performance to key areas of responsibility such as Eligibility, Recovery and Return to Work, Third Party Recoveries and Specialised Claims.

The Position

In the role you will be responsible for amongst other things:

• Developing and maintaining clear and concise claims management policy, in line with the Return to Work Act 2014, and ReturnToWorkSA’s objectives.
• Monitoring, analysing, and reporting on critical scheme measures.
• Designing, developing, leading, and implementing systems of work to deliver fair, effective, and efficient outcomes in key areas of responsibility.
• Leading and undertaking systemic risk monitoring and taking appropriate action.
• Undertaking administrative functions in accordance with delegation powers and financial authorisations.

This role will be a full-time fixed term contract for two years.

About You
Our ideal candidate will be passionate about supporting people impacted by workplace injury. This role would suit an individual with prior experience in personal injury insurance, or an individual with allied health, rehabilitation or medical knowledge and relevant commercial skills, or wanting to expand your experience in an insurance setting. An understanding of the Return to Work Scheme and relevant legislation, as well as the pathways and barriers to recovery and return to work in a personal injury setting is essential.

Special Requirements / Conditions
• Relevant tertiary qualifications, with a focus on allied health, personal injury, law, or commercial management

ReturnToWorkSA Profile

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

Why join us?
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. As well as offering competitive salaries with salary packaging options, we are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury.

At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program;
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym, bike storage and end-of-trip facilities
  • annual flu vaccinations, skin checks, seasonal fruit and Corporate Cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider.
• Flexible work options including hybrid working from home.
• Access to learning and development programs to enhance your personal and professional skill set and career development, including LinkedIn Learning and SBS Inclusion.
• Broad salary sacrificing options.
• Modern offices with excellent amenities in the Adelaide CBD.

Further Information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

 Position Description_Service and Performance Advisor - Insurance - April 2024.docx

The total remuneration package for this position is starting from $107,842 (exclusive of superannuation).

How to Apply
Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to Ella Sobey, Service Leader, Claims. If you have any questions about the role please call Ella Sobey on 8233 2141 to discuss the position further.

Applications are to be submitted by 20th May 2024. Please note shortlisting and interviewing for this role will commence immediately so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if a preferred candidate is identified.

Inclusion and Acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?
Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.