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SalaryFlexiHome Care has an exciting opportunity for a Service Coordinator to join our team! If you are looking for a role that challenges you while also rewarding commitment, dedication, resilience and effort... this is for you!
Purpose of Role:
The main purpose of the Service Coordinator is to look oversee client services, the daily roster and staffing matters for staff (primarily disability support workers). This role will have sole responsibility of ensuring the smooth running and delivery of services, by ensuring high quality of services, shifts have been allocated, shift cancellations are addressed and staff complaint matters are escalated to appropriate personnel and responded to.
Core Objectives:
- Maintaining Flexihome Care’s service integrity and delivery quality
- Ensure the smooth delivery of services
- Supervising and managing all care staff including conducting worker performance assessments (spot checks), dealing with feedback, complaints and other issues.
- Coordinating provision of quality person-centred care according to the client’s needs, services/care plans and available funding in accordance with the budget
- Meeting with clients to ensure their objectives are being met
- Deploy support workers to clients based on skills, qualifications and perfornality; and coordinating their shift allocation
- Ensure the company comples with WHS through incident and hazard management
- Managing rostering matters including addressing and resolving shift cancellations, open shifts and general rostering;
- Maintaining a strong understanding of employee experience and geographic location as well as client background and services required, to match an employee with a shift;
- Ensuring client complaints and non-compliance concerns are escalated to management as early as possible
- Informing Care Coordination and HR of issues on a regular basis;
- Being proactive and analysing potential staffing shortages and taking steps to inform the relevant stakeholders
- Establishing and maintaining relationships with all stakeholders including employees and client families, being aware of client needs and preferences and allocating staff accordingly, to meet those needs;
- Rostering in alignment with legislative guidelines (sleepovers, breaks, broken shifts and overtime)
- Maintaining documentation on clients, staff and other key stakeholders
- Other admin duties as required (e.g. attending to phones, answering emails, assisting with interviews)
Qualifications:
- Business Administration, Health Management or Cert 3 or 4 in disability (preferred but not essential)
Experience:
- Previous experience in rostering, resource allocation or scheduling role.
- Experience in disability, aged care or nursing sector.
- Experience working in challenging, fat-paced roles and environments
Knowledge:
- Knowledge of the Social, Community, Home Care and Disability Services Award (highly desirable but training available)
Skills and Competencies:
- Strong communication, problem solving, time management and conflict resolution skills
- Proficient computer skills, including Microsoft Office, Google Drive/Sheets and Rostering Systems (Connecteam highly desired)
- Be flexible and adaptable
- Ability to work under pressure and time constraints
- Excellent attention to detail
- Organised and customer service focused
Job Types: Full-time, Part-time, Casual
Salary: $28.00 – $34.00 per hour
Schedule:
- 8 hour shift
- Fixed shift
- Monday to Friday
Ability to commute/relocate:
- Bella Vista, NSW 2153: Reliably commute or planning to relocate before starting work (Required)
Education:
- Certificate I - IV (Preferred)
Experience:
- Rostering: 1 year (Preferred)
Licence/Certification:
- NDIS Worker Screening Clearance (Preferred)
- Working with Children Check (Preferred)
- COVID-19 Vaccination Certificate (3 Doses) (Preferred)
- Australian Drivers License (Preferred)
Work Authorisation:
- Australia (Preferred)
