Address
Form of work You. At the centre of big ideas.
We are looking for talented Senior IT Operations professionals who have over 10 years’ experience across Infrastructure, Network, End User Computing, major incident management, supplier performance management and client engagement skills.
We have 2 x ongoing, Clerk Grade 9/10 vacancies within the Digital & Information team.
Total package between $129,972 - $143,225 which includes base salary ($116,211- $128,061) plus superannuation and leave loading
Driving big ideas at the heart of government.
At the Department of Premier and Cabinet (DPC), we lead more than 400,000 people in the NSW Public Sector to make our state a great place to live, work and visit.
We drive big ideas at the heart of government.
We support the Premier, Cabinet, Ministers, and other government agencies by getting things done. We deliver services and projects, lead policy development, organise key events for the state, and provide innovative ideas we put into action. Our work is challenging, rewarding and different every day.
We’re diverse and ambitious. We believe that we can accomplish great things when people bring their whole selves to work. We’re proud of what we do for the communities of NSW – communities that are reflected in our team.
Imagine your career at DPC and learn more about the department.
About the role.
The Digital & Information team have an amazing opportunity for 2 x Service Delivery Managers to join their collaborative team on an ongoing (permanent) basis.
Reporting into the Associate Director, Service Delivery & Supplier Management, the Service Delivery Manager is responsible for ensuring seamless delivery of IT services to DPC, provided by external service providers, government agencies & internal technical teams. You will be responsible for the performance management of these service providers, ensuring the stability and availability of DPC systems together with managing customer issues or escalations Responsibilities will also include some contracts and financials management.
The role requires after hours availability to be an escalation point for any critical service interruptions.
To learn more about the role please review the Role Description
You: Our ideal candidate.
You will have experience with leading and facilitating resolution of critical incidents
You’re adaptable, resilient, and agile in the changing Technology landscape
You will have over 10 years’ experience working across IT operations or experience in end user computing, network, hosting & applications and supplier management. ITIL certification strongly preferred.
You will have excellent planning and prioritisation skills, able to manage multiple tasks simultaneously and meet deadlines.
You can influence and negotiate with multiple stakeholders, particularly vendors and service providers
Your career, your way.
We are proud of our flexible working culture, and we've been a leader of embedding flexible working practices for many years. Everyone has different needs, and our versatile work culture allows you to craft a work routine to suit you, the business, and the people we serve.
At DPC, you get access to:
flexible working arrangements
inclusive parental leave for all new parents and return to work coaching
flex leave
great learning and development opportunities and professional networks
employee support services
fitness and well-being programs
staff-led networks including the Aboriginal Staff Advisory Committee, DPC Diversity and Inclusion Network (DAIN), and the Young Professionals Network.
How to apply
To start your journey in becoming our new Service Delivery Manager, you’ll need to create an account on I Work for NSW and apply online. Your application should include:
a resume which clearly details your relevant skills and experience (maximum 5 pages).
a cover letter addressing how you meet the essential requirements, key knowledge and experience and focus capabilities of the role – please refer to the Role Description (maximum 2 pages)
To help us decide if you’re the right person for the role, the selection process may include an interview and relevant assessments, and we expect it will take up to 6–8 weeks. We will keep you posted along the way!
Candidates can request a reasonable adjustment throughout each step of the recruitment process. If you require a reasonable adjustment to the recruitment process, please let us know in your application. If you require any adjustments or alternative formats to participate in the process, please contact the hiring manager, Pari Radjagobalou, Associate Director, Service Delivery and Supplier Management, on 9228 3953 or pari.radjagobalou@dpc.nsw.gov.au
Talent pool: A talent pool will be created from this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for certain roles. Being placed in a talent pool gives you opportunities to be considered for roles over an 18-month period. Depending on the type of talent pool you are placed in, you can be considered for roles within specific agencies or across NSW Government.
Salary: Clerk Grade 9/10. Total package between $129,972 - $143,225 which includes base salary ($116,211- $128,061) plus superannuation and leave loading
Closing date: Wednesday, 12 April 2023 (11:59 PM)
Learn more
For enquiries, please contact Pari Radjagobalou, Associate Director, Service Delivery and Supplier Management, on 9228 3953 or pari.radjagobalou@dpc.nsw.gov.au
If you run into any technical difficulties with your online application, contact I Work for NSW Support at support@iworkfor.nsw.gov.au or 1800 562 679.
Our commitment
The NSW Department of Premier and Cabinet acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and those living in rural, regional, and remote locations.
