Service Desk Analyst

A large healthcare provider requires a full time contract Service Desk Analyst to join their Western Melbourne team.

As the Service Desk Analyst, you will be responsible for providing 1st line technical support to over 12,000 healthcare professionals including troubleshooting system and network problems, diagnosing and solving hardware or software faults.

On a daily basis you will;

• Talking to staff or clients through a series of actions, over the telephone or walk-ins to help set up systems or resolve issues
• Create login IDs and password for employees to access workstations using Active Directory
• Provide support for secure authentication of applications using identity and access management software
• Managing Service Desk tickets, planning and prioritising systematically to resolve issues within SLA targets and ensure operational efficiency

To be successful in this role you will have;

• Previous IT Support or Service Desk experience preferably in a large enterprise
• Experience in Microsoft (Windows, O365 and Exchange)
• Have thorough knowledge of Active Directory
• The ability to translate technical IT talk to stakeholders in a concise and clear manner

If this sounds like the role for you, apply now below, and for further information please contact Cecilia Grace on +0417 664 474 for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

Service Desk Analyst

Education

Vocational/Professional Qualification