Address
Form of work
SalaryMy client is a fast growing managed service provider that works with large scale clients regularly. The company facilities a largely fast paced environment as they strive to consistently manage their clients technology investments.
Job Description
- To provide technical support; answering support queries via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To escalate more complex calls to the relevant IT Support member.
- Operational knowledge of Windows and MS Products
- Experience supporting Desktops and Laptops
- High attention to detail
- Able to problem solve and think laterally
- Effective verbal/written communications and customer skills
- Proven ability to learn and support new and complex technologies
- Ability to prioritise in a fast-paced, dynamic work environment
- Great opportunity for career progression
- A fast paced environment
- A platform to grow technical skills and application
- A convenient working location which is easily accessible through public transport
