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SalaryExciting Desktop Support role to provide support, solving incidents in line with organizational requirements as part of a dynamic team.
- Key career opportunity to join a market leader
- Onsite L1 Service Desk Support in a large enterprise environment
- Initial 12 month contract with opportunities to extend
Key responsibilities.
- Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity
- Manage competing priorities between inbound calls and queue management within the enterprise ticketing system
- Provision accounts and access in line with security and approval processes
- Clearly and accurately document activities and client experience/context within ticketing system
- Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications.
- Excellent verbal communication skills in providing instructions, advising, and consulting.
- Proficiency in documenting technical investigation and outcomes accurately and concisely.
- Demonstrated time management skills and ability to manage competing priorities.
If this sounds like you, please APPLY NOW.
Reference number: 252707
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
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Acknowledgements
Peoplebank acknowledges the Traditional Owners and Custodians of the lands on which we work and pays our respect to Elders past, present and future.
We welcome all cultures, all religions, all colours, all beliefs, all ages, all sizes, all types, all people.
