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Salary- Critical Federal Government Department with essential projects!
- Long Term Role, Initial 12 Month Contract + 12 Month Extension Option!
- Exciting Opportunity to Further your IT Career
One of Australia’s prominent Federal Government Departments is looking to engage an experienced Service Desk Analyst to provide level 2 application support to both internal and external stakeholders within one of the departments major programs. The Service Desk Analyst will work closely with associated business areas, internal technical teams, and the program\'s contact centre. The successful Service Desk Analyst will be offered an initial 12 month contract along with a 12 month extension option partnered with a rewarding hourly rate.
The successful Service Desk Analyst will be responsible for, but not limited to:
- Providing thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation
- Working directly with, and escalating issues to, relevant Level 3/4 support groups with detailed investigations
- Providing out of hours support to the contact centre, and internal teams during System releases
- Ensuring service documentation including service templates, knowledge base articles are maintained
The successful Service Desk Analyst will have experience in the following:
- Ability to quickly gain an understanding of complex program/system requirement
- Strong organisational and time management skills, including the ability to prioritise workloads
- Demonstrated ability to work individually and collaboratively as part of a team
- Well-developed research, analytical, strategic thinking and problem-solving skills
This is a rare and exciting opportunity to join a Federal Government Department that is not to be missed! The successful Service Desk Analyst will be offered an initial 12 month contract with an additional 12 month extension option and receive a rewarding hourly rate with some flexible working arrangements. If you have the required skills and experience, APPLY NOW. Please forward your application to jobs@hitechaust.com quoting reference number JA636. For more exciting job opportunities go to www.hitechaust.com
