Service Desk Engineer - 2Nd Line Support - Managed Services

Growing Organisation
Microsoft Gold Partner
Broad Range of Technical Scenarios to Resolve

Service Desk Engineer - Required is a 2nd Line Service Desk Engineer for our Mid Tier Managed Services Client.

Service Desk Engineer - We are looking for strong technicians that are keen to join a technical team dedicated to delivering best in class support services.

Service Desk Engineer - You will be responsible for the resolution of client technical support incidents/requests, the delivery of client projects, ownership of problem escalations and the management of incidents/requests through to resolution, providing Level 1.5 & level 2 support, high level customer service.

You will have the following experience:
Office 365 experience is essential
VMWare
Wintel Engineer
Microsoft Certified
O365, AD and Azure exp
2nd Line Support experience
Bachelor Degree in a related field is well regarded
Highly developed problem solving and analytical skills
A great attitude and willing to learn mindset
Service Desk Engineer - This is an opportunity to work with a team that is dedicated to your personal development. You will have the opportunity to be certified across our client's core partner technologies.

Further career opportunities internally are also highly promoted.

If you are interested in the above, please apply.

Analysis skills, Customer service, Microsoft Office, Bachelor's degree