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Form of work First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out - we just got ranked best in Australia for the 6th straight year on CloudTango dot net). We are growing fast and now have almost 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for the best MSP-specialised Service Desk profession in Western Australia to join our growing team, supporting our many customers' technical environments. On days in the office, you will be working from our Bentley office which boasts abundant free parking, high qualities snacks provided weekly and a fantastic team!
Duties
Providing remote and occasional desk-side support for customer environments
Supporting servers, desktops, cloud solution and applications within Microsoft AD, Azure and Exchange environments
Delivering the support of M365, Azure, VMware and Citrix-based cloud infrastructure
Performing a wide variety of client facing support across many technologies
Working with highly experienced solutions experts to maintain best practice environment
Requirements
Advanced understanding of end user support and Active Directory
Good general knowledge of Windows Server, M365 and Azure
A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
Experience working with an IT outsourcer or managed service provider (MSP)
Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)
Benefits
First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
Up to $75k, 1 paid training day per month
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid training day per month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
Staff are encouraged to take advantage of our weekly internal training sessions and library
Opportunities for personal and professional development with our FastTrack mentor program
We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
Option of a Tesla company car as part of your ongoing employment package (conditions apply)
$40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
Complimentary membership with Women in Technology (WiT)
Regular social events and a great team culture!
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
