Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.
About the Role
Working in a fantastic team of fun and tech savvy IT Professionals, the IT Service Desk Engineer is the first point of contact within the IT Service Desk at Opteon. This role will see you working onsite in Opteon’s Geelong office, providing exceptional IT support across Opteon and playing a key role in deploying equipment and hardware.
Reporting to the IT Services Manager, you will be provided extensive training in everything IT and for the right person, an opportunity to progress into a level 2 role or another position within the team.
Key Responsibilities
Provide support to end users over the phone, internet or in person
Troubleshoot customer requests in a timely manner
Assist with the installation and deployment of new hardware and software
Oversee asset and stock management
Contribute to the continuous improvement of the Service Desk through sharing ideas and suggestions
Provide high levels of customer service to internal and external stakeholders
About you
Demonstrated communication and problem-solving skills
Some experience working in IT and/or customer service environment (desirable but not essential)
Innovative – can think outside of the box and bring new ideas to life
Positive, organized, motivated and a team player
Demonstrated passion for technology!
What we offer
We offer rewarding careers for outstanding individuals, a positive and inclusive culture and the distinct opportunity for high performers to develop professionally. This is your opportunity to be a part of Opteon and its ongoing success.
How to apply
Please apply for this position by submitting your application online including your resume and cover letter.