Address
Form of work Network Engineers for a Global organisation, Permanent full-time position
Your new company
A large system integrator managing many Government contracts has been at the forefront of global mobile communications and is the market leading provider of voice and high-speed data communications.
Your new role
Level 2 support to address customer technical support calls and emails
Customer service request triage and conduct further investigations, progress the delivery or issue resolution.
Provide customers staff with telephonic support on equipment operation and fault finding.
Conduct maintenance activities on IT systems
Generation of knowledge articles to assist or speed up future operations
Must be committed to on-going personal development
What you'll need to succeed
Degree in an Engineering discipline relevant to IT server administration or IP network engineering or telecommunications
Understanding and ability to troubleshoot networking/communication systems incidents.
Must have a problem-solving approach and be creative under pressure
Must be able to listen and empathise with customer issues – putting the customer first
Must be competent with use of Microsoft office applications (Word, Excel, PowerPoint) as well as Microsoft Visio
AU Citizens only. Must be able to maintain government security clearance.
What you'll get in return
Technology training from leading Global organization
Culture that fosters learning and support
Career development opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2680157
