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Form of work Boutique Investment firm Sydney CBD! 6 month contract rolling
Broad technical range Office 365 / Outlook / I phone / Video calls
Immesiate start! -Perfect move into financial services !
Join a smart and collaborative team and be responsible for fielding and resolving important technical Deskside Issues (Active Directory /Azure / Outlook / Windows / PC troubleshooting)
You'll be the main contact person for technical issues with the company’s office 365 systems.
A great opportunity to get experience with a prestigious Investment firm!
Hands on with PC troubleshooting, Microsoft Windows, Outlook, Active Directory, Azure, ITIL Environment.
The Role -
Identify and resolve Windows / office 365 and AD issues in person, in an effective and timely manner.
Active directory password tickets and more complex system deep dives.
Analyse, identify, diagnose, and troubleshoot user desktop technical issues.
Perform desktop and server administration, configurations, software installations, upgrades, maintenance, and backups.
Perform basic administration tasks (such as password resets, account creations/deletions) as defined in the specific customer configuration work rules.
Document all service desk interactions.
Access to extensive technical documents and knowledge base.
Identify and escalate more complex problems or urgent situations to Senior team members.
You -
Help desk / Customer Service experience and passion - Excellent Communication skills and enjoy helping!
Knowledge of Windows 7, 8 and 10, along with Office 365.
Active Directory experience creating and removing accounts, resetting passwords, etc.
Knowledge of using Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
MS teams and Zoom troubleshooting.
Iphone and I pad troubleshooting.
Basic understanding of PC hardware set-up and configuration.
Learn the ITIL approach to IT service management.
Critical thinking. Trouble shooting methodology
Confident - ie Someone who will try to resolve the problem but also who is willing to ask for help when required.
Friendly.
Helpful.
TEAM PLAYER!
Don't miss out on the best Service Desk role in Sydney!
HIT APPLY!!
