Service Desk Support Analyst

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

It’s an exciting new era for us at CSC. Delivering better outcomes for customers is reshaping the superannuation sector, that’s why we’re transforming to a Connected Service Culture. 

CSC’s transformation program is designed to put customers at the heart of everything we do. It’s about more than just implementing a new operating model or business plan, it’s about transforming ourselves into a more connected and truly customer centric organisation. It not only connects us to our customers but also to one another, empowering our people with the processes, technology and data to transform the way we work and what we’re able to achieve together.

This is a unique and exciting opportunity to be part of a fundamental transformation of CSC’s uplifting capability, processes, data, and technology enablement. CSC’s transformation will improve outcomes for our customers into the future.

Your new role

We’re looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.

The Service Desk Support Analyst will be an integral part of the IT Service Desk team as well as the wider Technology group.  This position acts to provide an effective interface between those staff requests and the ICT support teams and service providers supplying all necessary diagnostic information to allow for efficient resolution of requests in accordance with CSC policy, procedures and standards. The role also requires some system administration of CSC systems as required for service requests, regular maintenance and operation, and in order to “fix on first contact” for incidents.

This is an exciting contract opportunity with the possibility for permanency and could certainly aid as an initial platform of exposure at CSC to then explore other opportunities.  Are you keen to work in a highly skilled and developing team where there is potential for hybrid working?  This could very well be the role for you.

What you’ll need to excel

• Several years of experience in a Service Desk support position
   
• Tertiary qualifications in Computer Science or a related discipline
   
• Ability to independently manage Level 1.5 support tickets and assist/support level 2 tickets with limited supervision
   
• A collaborative team player who is proactive and personable in approach
   
• Strong Experience in support of Microsoft Applications, Citrix, Webex & Active Directory 
   
• Excellent customer service skills and attention to detail

What you’ll get in return

We’re committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.

• An opportunity to work in a collaborative team that promotes self-development
   
• Develop new service desk analyst and desktop support “toolkit” skills
   
• Career opportunities - long term and potential permanency
   
• Be part of an exciting time of transformation at CSC

What you will need to do now

To apply for this position please include your current resume.

For questions or more information about this opportunity, please reach out to Thea Mckie on 0451 830 *** or email ***********@csc.gov.au

Please note: Agency submissions will not be considered for this position.