Service Desk Support Officer X 4

3 x Permanent full-time (1.0 FTE)

1 x 10 month fixed-term full-time (1.0 FTE) contract with possible further fixed term and/or permanent appointment. 

Central Regional TAFE is responsible for delivering customer focused, industry aligned training and pathways to higher education to build a skilled, productive and employment ready workforce. We deliver 185 courses to 10,000 students each year in the Mid West region - Geraldton, Batavia Coast Maritime Institute and Technology Park, the Gascoyne region - Carnarvon and Exmouth, the Goldfields region – Kalgoorlie and the Wheatbelt region - Northam, Merredin and Moora.

We are an equal opportunity employer who is committed to supporting a culturally diverse workforce that welcomes and encourages applications from Aboriginal and Torres Strait Islanders, young people, people with disabilities and people from culturally diverse backgrounds.

Central Regional TAFE is committed to improving employment opportunities and outcomes to Aboriginal and Torres Strait Islander peoples. As a measure to achieve equality Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Therefore, preference will be given to Aboriginal and Torres Strait Islander people.

Find out more by visiting our website: www.centralregionaltafe.wa.edu.au

About the roles
The roles of the Service Desk Support Officer is to support clients in the use of computer hardware, software and networked peripheral devices across all College campuses. These roles are responsible for responding to, and resolving service requests in a timely, efficient customer-focused manner. 

To be successful in these roles you will ideally have current experience in Information Technology support, with a focus on continuous improvement, interpersonal skills and a functional knowledge in the areas of IT support, and system management. 

Work Benefits
Our employees have access to a range of benefits including: 

• Salary packaging/sacrifice facility
• 11% employer super contribution
• Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace
• Thirteen weeks paid long service leave after 7 years
• Fifteen days personal leave
• Four weeks annual leave and an option to accrue ten additional days extra leave each year
• Flexible working hours
• Paid parental leave – 14 weeks

For Further Job Related Information
Please contact Brendan Wight, Coordinator Service Desk Support on (08) 9622 67***or *************@crtafe.wa.edu.au

Ready to Apply?
Please refer to the Job Description Forms for full position details and the Application Information as these documents will assist you with the preparation of your application.

Advertised Vacancy Reference Number: CRG051.24S

Applicants are required to apply online and need to submit: 

• A comprehensive Resume including two professional referees
• A written application addressing the selection criteria as outlined in the attached JDF

To submit your application, please click on the Apply for Job button.  If you are experiencing any technical difficulties, please contact Establishment and Recruitment on (08) 9203 3***. 

We encourage applicants to visit the Jobs and Skills WA website or call 13 64 64 for assistance with preparing your application, finding employment and career progression. 

Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance.  If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.

To be eligible for appointment applicants must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments). 

Over the next twelve months, candidates found suitable through this process may be offered appointment to similar & subsequent vacancies within the College, within other TAFE Colleges or across WA Government (subject to candidate permission being granted). 

Should no suitable applicant be identified, or an offer declined, the panel may search for further applicants beyond the closing date.

Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted. 

Applications close Tuesday 4 June 2024 at 4:00pm (WST).

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