Address
Form of workJob no: 825351
Work type: Full time
Location: Adelaide CBD
Categories: Administration and Clerical, IT
Department for Health and Wellbeing, Digital Health SA - Technology & Infrastructure – Service Desk
Salary: $83,273 to $92,614 – ASO5 – Full Time / Term contract (Temporary up to 19 Jan 2024)
The Service Desk Team Leader is responsible to a Service Desk Manager, for the delivery of customer-oriented service within an efficient Service Desk to support SA Health business units. The incumbent will be responsible for the delivery of effective and knowledgeable incident and service request management in accordance with policies, procedures and service level agreements. The incumbent will be a subject matter expert on the function and operation of the Service Desk.
The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 825351
Criminal History Screening Requirement
A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)
Immunisation Risk for this position is - Category C (minimal patient contact)
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
Special Conditions
Initially required to participate in a roster to cover a working day of 8am to 6pm Monday to Friday.
It is anticipated that the hours of working will change when SA Health Digital Health SA introduces a 24x7 Service Desk function. The incumbent will then be required to work weekends on a rostered basis and working hours will be adjusted to cover 7am to 7pm each day.
Enquiries
Jamie Dowdy
Assistant Manager, Service Desk Operations
Phone: 7425 7407
E-mail: Jamie.Dowdy@sa.gov.au
Application Closing Date
Friday, 24 March 2023 - 11.55PM
Attachments
Australian applicant guidelines
International applicant guidelines
Advertised: 15 Mar 2023 Cen. Australia Daylight Time
Applications close: 24 Mar 2023 Cen. Australia Daylight Time
