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SalaryService Experience Designer
At the Department of Education, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.
Permanent, full-time role
Hybrid working, Parramatta location or remote
Salary ranges from $99,431 to $110,064, plus employers contribution to super and leave loading
About Role
This role is pivotal in re-imagining & re-designing the way support services are currently delivered to schools. It provides subject matter expertise in listening to school colleagues, understanding their needs, and co-designing solutions to create and deliver support services that meet school needs.
Your accountabilities will include:
- Using human centric and design thinking methodologies to get a deep understanding of customer needs.
- Contributing to workshops, conducting research and analysis.
- Visually communicate concepts using various visual tool, including journey maps, service blue print etc.
- Work collaboratively with internal and external networks to collate and prepare information to support the teams goal.
- Meeting the needs of different types of clients and colleagues in a complex environment.
- Balancing customer needs and technical constraints in a regulation-driven environment, while providing the best possible service experience.
- Initiating, formulating, and implementing new business practices for the interaction design discipline.
- Supporting in building frameworks to fully assess the scope and context of short-term and long-term business needs.
- Writing insights and reports based on research findings.
Essential requirements:
- Tertiary qualifications or extensive experience in Project Management, Business Studies, Service and Customer Experience, Conducting Research and/or equivalent.
About you
- Demonstrable experience of working in a large organisation to deliver ground-breaking service design
- Clear articulation of design thinking approach and its implementation
- You're a confident designer and have the ability to facilitate large groups with wide range of audiences
- You're self-motivated and driven individual that can represent Design at all levels throughout the organisation
To apply
- Complete all the questions in the online application.
- Attach your resume (maximum of 5 pages) and a cover letter (maximum of 2 page)
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check and National Criminal History Check.
Closing date: Sunday, 25 September 2022, 11:55pm
For role enquiries please contact Ruchita Dhiman, Manager Service Experience Design on ruchita.dhiman1@det.nsw.edu.au
About Service Experience
This is an exciting phase to join the Service Experience team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
Responsibilities
Please refer to the attached Role Description
