Service Experience Strategy Manager

Service Experience Strategy Manager

Our Service Experience Strategy Manager role is a brilliant step up for someone who is ready to propel into a leadership role from a consulting background and be supported by a switched on, personable Director.

• Lead Strategy Development for support service in NSW Department of Education
• Permanent, Full -Time employment
• Salary ranges from 131,094pa to 151,609pa, plus employers contribution to super and leave loading.
• Parramatta location with Hybrid work model or remote opportunity

About Service Experience
This is an exciting time to join the Service Experience team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.

About You/ Role
The Manager, Service Experience Strategy plays a fundamental role in developing and delivering our strategy to transform support services by putting schools at the centre of everything we do.

You will be developing strategies across the Service Experience team and embedding the Service Experience strategy across the Department. Reporting directly to the Director and leading a Lead Strategy Analyst, you will deploy your exceptional interpersonal skills to bring the strategy to life through stakeholder management.

Some exposure to a consulting, strategic change management or business transformation background will be well regarded. You will have a strategic mindset that’s future focused yet presently grounded in the here and now. Your ability to engage people’s hearts and minds with a clear roadmap for success will ensure the delivery of our ambitious goals.

You will:

• Collaborate with, engage and manage various stakeholders.
• Develop human centred design strategies using analysis, research, concept development, experimentation & prototyping.
• Manage end to end implementation of strategies from ideation to implementation and performance monitoring.

Essential Requirements:

• Tertiary Qualifications in a related field or equivalent significant experience.

To apply

• Complete all the questions in the online application.
• Attach your resume (maximum of 5 pages) and a cover letter (maximum of 1 page)

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check (if it is in RD) and National Criminal History Check.

Closing date: Sunday, 18 September 2022.

For role enquiries please contact Sen Thevarajah, Director Service Experience Strategy on senthuuran.thevarajah@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Responsibilities

Please refer to the attached Role Description