Address
Form of work
Salary- Permanent Full Time
- Global Consulting Company
- Australian Citizenship is required
You will focus on delivering solutions such as, but not limited to, Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design and implementation.
Key Requirements:
- Bachelor's degree or equivalent qualifications.
- Minimum 3 years’ experience in Service Management transformation consulting and delivery.
- Experience in Service Management process design and implementation.
- Experience or knowledge of Service Management operating model design and implementation.
- Experience or knowledge of Service Management tool strategy, architecture, design and implementation.
- Experience or knowledge of software asset management.
- Experience or knowledge of Service Management automation and AIOps.
- Experience or knowledge of service operations review and stabilisation.
- Service integration and management (SIAM) operating model, process design and tool implementation.
- Experience or knowledge of service catalogue design and implementation.
- Experience or knowledge of service desk transformation and service delivery.
- Experience with Service Management toolsets such as ServiceNow, BMC, Splunk, JIRA, SolarWinds.
- Ability to express complex concepts, issues and ideas into various media including proposals, presentations, documentation, operating models and process designs.
- Experience with ITIL oriented (operational or Service Management) tools – service desk, change, availability, and/or monitoring.
Job Ref: 3107606
TO APPLY: please click on the appropriate link.
