Company

Genesis Recruitment SolutionsSee more

addressAddressMelbourne, VIC
type Form of workFull time
salary Salary$120,000 - $140,000 a year
CategoryConsulting

Job description

  • Permanent Full Time
  • Global Consulting Company
  • Australian Citizenship is required
A leading global consulting company is currently seeking for an experienced Service Management ITIL Process Consultant to be part of the Service Management excellence team to be responsible for the design, delivery and support Service Management process, architecture and technologies.

You will focus on delivering solutions such as, but not limited to, Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design and implementation.

Key Requirements:

  • Bachelor's degree or equivalent qualifications.
  • Minimum 3 years’ experience in Service Management transformation consulting and delivery.
  • Experience in Service Management process design and implementation.
  • Experience or knowledge of Service Management operating model design and implementation.
  • Experience or knowledge of Service Management tool strategy, architecture, design and implementation.
  • Experience or knowledge of software asset management.
  • Experience or knowledge of Service Management automation and AIOps.
  • Experience or knowledge of service operations review and stabilisation.
  • Service integration and management (SIAM) operating model, process design and tool implementation.
  • Experience or knowledge of service catalogue design and implementation.
  • Experience or knowledge of service desk transformation and service delivery.
  • Experience with Service Management toolsets such as ServiceNow, BMC, Splunk, JIRA, SolarWinds.
  • Ability to express complex concepts, issues and ideas into various media including proposals, presentations, documentation, operating models and process designs.
  • Experience with ITIL oriented (operational or Service Management) tools – service desk, change, availability, and/or monitoring.
Salary Package: $120K-$140K (incl. super)

Job Ref: 3107606

TO APPLY: please click on the appropriate link.

Refer code: 1440426. Genesis Recruitment Solutions - The previous day - 2024-02-05 22:41

Genesis Recruitment Solutions

Melbourne, VIC
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