Service Manager

Disability Service Manager (Permanent Full-time)

About Connecting Abilities Australia

Connecting Abilities is a NDIS Provider that provides supports to participants to achieve their goals. We look for people who share our vision of "moving disability to endless opportunities of unique ability" and to provide every person with disability endless opportunities to live life to their full potential.

Position Purpose 

Connecting Abilities is a fast-growing, innovative, and dynamic organisation. We have an exciting opportunity available for an exceptional leader whose approach is person-centred, and who is attuned to the service users and their teams alike. 

You deliver on our promise to achieving exceptional participants' experience and as a leader, you'll inspire your team and stakeholders to support each individual to realise the possibilities available to them. 

This is a rewarding opportunity for an experienced Service Manager or someone who is ready to take the next step in their career. You will be responsible for the management of services throughout Melton.

Main Tasks Include 

Client Intake and Assessment & Support: 

• Facilitate the intake and assessment of new clients to the service by: liaising with families, NDIS representatives and allied health professionals to process and receive new referrals.
• Negotiating funding and service arrangements for transitional support in line with NDIS price guide.
• Ensuring adequate information is gathered regarding the individuals’ immediate support requirement. Develop support plans for each individual once accommodation commences by: undertaking detailed assessment of everyone to ensure the “best fit” in the development of support plans to address their personal, health and skill development needs.
• Developing documentation procedures for staff and review processes to ensure the ongoing monitoring and evaluation of outcomes
• Communicating with staff the objectives and strategies for each support plan and the documentation required.
• Ensuring strength-based approaches and least restrictive practices are an integral part of everyone’s support plan regarding the provision of daily living support.

Staff Management: 

• Ensure the coordination, guidance, support and performance management of individual staff members, students (including work experience placements) and volunteers by: providing a positive and safe work environment and a team approach. Adhering to and leading the team to work towards the objectives of individuals’ support plans.
• Adequate staff rostering as per the client needs.
• Committing to, and leading, positive behaviour support strategies and practices.
• Ensuring staff performance is in line with the objectives of the organisation and within the parameters of their position descriptions and relevant awards.
• Providing on the job training and ongoing supervision and support.
• Ensuring that staff maintain all employment pre-requisites and participate in mandatory training.
• Conducting staff performance appraisals and identifying support and training requirements for staff as well as implementing strategies.

Data and Records Management: 

• Comply with legislative and administrative requirements in the creation, handling and reporting of information regarding individuals, staff, volunteers, and service delivery by:
• Adhering to Connecting Abilities polices relating to confidentiality and records management.
• Ensuring that information and data collected is accurate and up to date.
• Providing reports as requested for the purposes of research, funding requirements and service evaluation and development.
• Ensuring that required statistical information and other administrative records are adequately maintained and reported on.
• Ensure support workers are logged in and out daily.

About you 

• STA, MTA and SIL Experience
• Service management experience
• Min 5 years NDIS experience
• In home and Community Participation coordination experience
• Excellent Rostering and time management
• Essential social and emotional intelligence and ability to mentor and manger frontline staff and capacity to mentor, train and build teams
• To go above and beyond with quality services
• Essential stakeholder relationships and communication skills
• ROC, Restrictive Practise and  high medical needs
• NDIS Compliance

Mandatory requirement

Please note that the successful applicant will be required to hold or be willing to obtain a National Disability Insurance Scheme (NDIS) clearance card, Working with Children Check, NDIS Worker Screening check and National Police check. You must also have the NDIS Worker Orientation certificate completed and have a current Unrestricted Driving Licence. 

What’s in for you?

• Growing organisation, with lots of internal opportunities for promotion
• Job stability and the chance to make a real impact.
• you will receive a competitive remuneration package with a performance-driven bonus and flexible work arrangements.

Application Process

Please ensure you attach a resume cover letter detailing why you would be a great addition to the Connecting Abilities Team. Looking to hire immediately after due diligence and the right candidate to start as soon as possible. 

Only shortlisted applicants will be contacted. 

(No recruitment agencies please)