This leading Property Group prides itself on the provision of the highest quality integrated trade services, project and construction solutions to a diverse portfolio of clients. As a Service Scheduler you will be joining a friendly team in a fast-paced environment, working to provide an integral link in the delivery of maintenance services to one of our top clients, with a career path offering
The Role - Key Duties
- First point of contact for clients requesting maintenance and trade services for their sites
- Opening, closing and management of work orders
- Match, schedule and coordinate tradespeople in response to client work orders and requirements
- Monitor, organise and prioritise workflow
- Oversee the purchasing of parts, materials and equipment for technicians and contractors as required
- Assist with creating quotations
- Review completed service work, resolve issues as they arise and ensure all works are ready for invoicing by the finance team
- Thinking laterally to manage issues caused by changing conditions including weather
- Actively comply with all health, safety, environmental and fatigue management procedures
- Customer service experience with ideally 2 years' in a similar role (experience coordinating tradespeople and contractors highly regarded)
- A can-do and positive attitude with the drive to deliver a high standard of customer service
- The ability to think on your feet
- Ability to multi-task, be flexible and to work unsupervised
- Strong and effective communication skills both written and verbal
- Intermediate MS Office skills in Word and Excel