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Salary- Employment Type: Permanent Full Time
- Position Classification: Health Manager Level 3
- Remuneration: $119,348 - $136,057 per annum (plus 10.5% superannuation)
- Hours Per Week: 38 hours per week
- Location: Flexible work options include a mix of work from home and from our offices based in Chatswood, St Leonards, Parramatta and Charlestown.
- Requisition ID: REQ342673
About us
eHealth NSW enables patient-centred care in NSW by providing technology services which connect people, data and systems. We partner with health agencies and the technology sector to provide a digitally enabled and integrated health system for patients, clinicians and the NSW community. Focus areas for eHealth NSW include core clinical systems, infrastructure, security, workforce and business management systems, data and analytics as well as digital innovation.
If you would like to learn more about eHealth NSW, visit our website.
About the role
We are looking for a Service Transition Analyst to manage the review and analysis of service support processes and procedures to enable the transition of projects and services of varying scope and complexity, into service delivery / business as usual operations, with the goal of developing and enhancing service delivery for NSW Health customers.
In this role you will have the opportunity to work on a variety of transition projects that support both our eHealth colleagues as well as business partners across NSW health agencies, with the ultimate goal of improving outcomes in health services for NSW citizens.
We understand flexible work is a priority for most people and have the systems and policies in place to support it. This may include a mix of working from home and / or in one of our offices in Chatswood, St Leonards, Parramatta or Charlestown.
For more information on this role including the accountabilities, challenges, essential requirements, and capabilities required for the role along with the selection criteria,
About You
The skills and experience we are looking for in you include:
- Experience in Service Management
- Collaborative and customer centric attitude
- Ability to identify, and contribute to, continual service improvement opportunities
Team player who thrives in supporting others to achieve common goals and business outcomes
Why join eHealth NSW
People join eHealth for a range of reasons connected to our purpose and how we deliver services including:
- We are a growing organisation that works towards bettering the lives of patients in NSW.
- We are one of the largest technology services organisations in the southern hemisphere and we partner with the key players in the technology sector to support one of top 10 largest health systems globally.
- We provide a range of development programs which we proactively encourage our people to engage in so that they can gain knowledge and learn skills.
- We understand the importance of wellbeing both on and off the job so we offer a range of benefits to support it including an additional 12 days of leave per year, an employee assistance program, free flu vaccination, discounted fitness and health insurance rates.
- NSW Health employees have access to financial benefits through salary packaging and annual leave loading which is uncommon with most employers.
For more information on the benefits of working with eHealth NSW, please click the benefits of working at eHealth.
We are diverse and inclusive
eHealth NSW values diversity and is committed to building an inclusive workplace culture that reflects the community we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQ+, those with special needs and people from culturally and linguistically diverse backgrounds.
For more information, visit our Aboriginal Workforce Page or contact our Access and Inclusion team.
How to apply
To start your application, click the APPLY FOR JOB button at the top.
To be considered for this position, you will need to attach your resume and detail your experience, knowledge and capabilities in written responses to the Targeted Questions detailed below in the questionnaire and then submit your application.
- Recall a time when you have had to shift work priorities to meet an unexpected business issue. Describe the situation, what you did, and the outcome.
- Provide an example of where you have leveraged your analytical skills to support the successful transition of a service into an operational environment.
Service Transition requires engagement and collaboration with a diverse group of people. Provide an example of a time where you have had to influence others in order to facilitate a positive outcome for all key stakeholders.
For role related queries or questions contact Lisa Moore on lisa.moore@health.nsw.gov.au..
Applications close: Sunday 9 October 2022 11:59PM
All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW.
Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations. Please provide proof of booster vaccination if available.
Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.
Please note that you may be asked to undertake further assessments as part of the recruitment process.
