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Company

AtlassianSee more

addressAddressSydney NSW
type Form of workFull-time
CategoryEngineering

Job description

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team.
Your future team
Our Shield Engineering Team is comprised of people with backgrounds in supporting developers and their teams across different technical domains. We assist Atlassian engineers adopt and utilise the shared infrastructure, services and tooling in the most effective way. Embedded in engineering teams, we help accelerate engineering teams by providing world class support experience, improving engineering efficiency, impact and developer experience.
We are hiring a Shield Engineer, reporting to the Engineering Manager of the Shield Engineering team. You are a technical support engineer with a background in helping developers overcome their issues with local development loop, CI and CD. Here, you'll be the main contact for the Jira Foundation DevOps teams, who are responsible for local development loop, continuous integration and deployment for the biggest service in Jira Cloud. They look after tools and services that make Jira developers ship value faster. You will build empathy and understanding for their needs, improve to uplift the support experience, while working with the team to help accelerate all Jira developers at scale.
What you'll do
Unblock developers and help resolving their issues with the development loop, CI and CD
Analyse operational metrics and trends in user queries to identify friction
Be the voice of the customer within the team and representing their needs
Run projects to reduce support load and future improvement
Automate repetitive tasks and improve workflow to reduce toil
Enhance self-serve capabilities through high-quality documentation and training
Partner with experienced Shield engineers in advocating world class support experience
Your background
Demonstrated experience supporting engineering teams in technical domains
Adept experience supporting docker, modern Java-based applications, Git, Maven
Familiarity with modern development best-practices and operational requirements
Exposure to elevating developer productivity and the end-to-end engineering experience
Hands-on experience with shell scripting or Python/Java/Kotlin, Cloud Infrastructure (e.g.AWS)
Worked with CI/CD and DevOps tools, such as Jenkins, Azure DevOps, Gitlab, Github Actions
(Optional) Experience with Atlassian products, such as Jira, Bitbucket Cloud, Pipelines and Bamboo

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

Request

Technical support, Kotlin, AWS, CI/CD

Benefits

Paid volunteer leave
Refer code: 361872. Atlassian - The previous day - 2022-12-04 09:45

Atlassian

Sydney NSW

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