Shop Supervisor - Jannali

An exciting opportunity for a team member with leadership potentials
Contract role, 6 months
Be a part of a Vinnies retail team committed to working for a values-driven organisation
Increase your pay with a generous salary packaging benefits where a portion of take home pay is tax-free

The St Vincent de Paul Society is a leading provider of community support services, whose mission it is to shape a more just and compassionate society. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

Your new role

An unmissable opportunity to demonstrate your well-rounded retail knowledge and leadership skills in the role of Shop Supervisor at Vinnies Jannali. You will facilitate the efficient operation of the store, be ready to support team members with their enquiries, and oversee customer service being provided by your team. You will be working with a diverse team of volunteers, hence your ability to positively engage with them is critical to this role.

Your responsibilities:
Oversee the daily operation of the store, including: sorting/pricing of stock; ensuring sufficient staff on roster; effective visual merchandising, general housekeeping etc.
Oversee customer service, ensure customer needs and complaints are promptly dealt with; manage de-escalation of volatile situations as need arise
Coach and motivate team towards achieving financial targets
Ensure all financial transactions and banking are compliant with policies and procedures
Ensure the team is able to provide maximum positive experience for all customers
Communicate with the Retail Area Manager on all relevant matters, and provide regular reports as needed.

To be successful in this role, you will need:
Relevant qualification/s in Retail
Retail management or supervisory experience
Experience in customer facing role and proven skills in managing customer complaints
Ability to mentor and motivate a dynamic team of employees and volunteers

If you have questions about this role please email the Area Manager at paula.mccormack@vinnies.org.au quoting: Shop Supervisor, Jannali/ VIN3001.

If this sounds like you, apply now. Please attach your Resume with brief responses to the essential requirements listed in the Position Description.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.

St Vincent de Paul (NSW) has a COVID- 19 vaccination policy that has identified this role as requiring a full COVID-19 vaccination. Medical exemptions with the NSW government contraindication form will be considered, subject to a satisfactory risk assessment.

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