Site Reliability Engineer

Job Summary
At Optus, we are striving to become Australia’s most loved everyday brand with lasting customer relationships and truly believe our Technology will set up us a market leader in the Telecommunication industry.

Optus IT enables us to connect with our amazing people with our customers in a seamless manner. Whether it’s through our digital platforms, our field networks, our contact centres, our IT team is at the heart of all operations. We work in an agile environment which allows us to adapt quickly to ongoing changes (and challenges!). We want to embrace new ideas and approaches that will transform the way people connect. It’s time for customers and staff to experience the journey we’ve already begun.

We are seeking a Site Reliability Engineer to join our team and help ensure the reliability, availability, and performance of our digital services and infrastructure.

This would suit ar a software developer with a passion for automation and continuous improvement who is interested in stepping into an operational role.
 

Key Responsibilities

-Improve infrastructure performance and operational efficiency by reducing service downtime and maintaining or reducing transaction duration times.
-Work closely with development teams, and relevant IT teams ensuring all business partners are considered and are informed of issues and risks in production and test environments.
-Develop Subject Matter Expertise for the managed Products and Platforms.
-Follow Organisational Change processes and procedures ensuring all necessary documentation is completed in necessary timeframes.
-Maintain systems and make recommendations for improvements to those systems. Write code and change config to facilitate the improvements.
-Actively drive incident resolution and system restoration within SLA's.
-Conduct root cause analysis and problem rectification, including data and software changes required to prevent a recurrence of the incident. 

What we’re looking for

-Experience in software development and a strong understanding of software development practices.
-Experience with cloud-based infrastructure, such as AWS or Azure, and container technologies such as Docker and Kubernetes.
-Experience with automation and configuration management tools such as Ansible, Terraform, or Chef.
-Strong programming skills in one or more scripting languages such as Python, Bash, or Powershell.
-Demonstrated experience in Java development and building Ops monitoring tools.
-Experience designing, debugging, and running fault-tolerant large-scale distributed systems. 

The good stuff …

-Competitive salary and performance incentives
-Discounts to Optus products and services, and to over 400 retailers Australia-wide
-Training, mentoring and development opportunities (ask us about OptusU!)
-Up to five days of Volunteer Leave per year
-A “connected” day for you to use to connect to something you are passionate about
-Hybrid ways of working
-Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
-Sydney Campus; 20mins from CBD, 12mins from Epping via Optus bus
 

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

For more information on Diversity, Inclusion & Belonging at Optus, optus.au/about/inclusion-diversity.

 

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