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Form of work Who we are
Starboard IT & Vizstone are part of ActivePort Group, a growing Professional IT Services organisation.
We are IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are a collaborative team of driven, talented, technology loving individuals who enjoy the challenge of successfully delivering any task or projects well the from beginning to end.
Are you a tech guru who loves working across Managed Services and Projects? If so this unique role might be for you!
What are we looking for?
We are looking for a crazy talented individual to join us at either our NSW, VIC or WA office and work with the MS Service Desk team to deliver exceptional customer service to our MS clients. The other half of this role will be working on our clients projects. This will be a hybrid role where you have the opportunity to utilise your broad range of skills and focus on projects and MS, allowing you to grow your skills and exposure to different industries and clients.
As we are part of a Group, you will have exposure to the larger network and opportunities whilst still being able to work in a smaller close knit team environment.
Your new role (responsibilities & duties)
Supporting L1 & L2 engineers for escalated IT issues within the Service Desk in a timely and professional manner
Troubleshoot, escalate, and manage top-tier issues and security incidents including complex tickets/escalations
Assisting with the onboarding of new clients and the adoption of new technologies
Maintain a high level of system reliability by prioritising and resolving issues efficiently
Participating in a rotating on-call roster to provide 24x7 coverage of critical incidents for our customers
Responding promptly to MS issues and requests
Providing technical support across the company (in person or remotely)
Testing new technology or systems
Providing ongoing technical support, maintenance and troubleshooting to users and infrastructure
Review, propose and implement solutions to remediate the root cause of major issues
Analysing, monitoring, and optimising current system performance and infrastructure
Work on client projects
Responsible for the overall delivery of projects/improvements for our customers
Develop project plans and contingencies to ensure contract requirements are met
Understand project scope, plan for implementations, assist in the planning phase, communicate project milestones and updates to relevant stakeholders
Understand our customer business requirements and how to use technology to reach these business goals
Ensuring changes are documented, reviewed, and implemented in such a way as to minimise risk to our client's business operations
Technical Experience & Requirements
Prior Level 2 IT support experience (preferably in a managed services environment)
Minimum of 5+ years of experience in the IT industry
Experience supporting Microsoft Office 365 and Azure AD – including but not limited to Exchange, SharePoint, and Teams
Familiarity and experience working with on-premises, cloud, and hybrid server environments
Experience with ConnectWise
Cloud services:
O365, Azure, AWS, Google and Networking equipment (Router/Switch/AP/Firewall)
Understanding of ITIL principles and good documentation skills
Industry certifications such as Microsoft 365 Certified, Azure Certified, MCSA, MTA, and VMWare
Soft Skills & requirements
Excellent customer service skills with great communication skills
Ability to work autonomously and be a team player
A "do whatever it takes" attitude complimented with a "do it right the first time" approach.
Relevant Tertiary qualifications
Located in Sydney, Melbourne or Perth
Australian residency, citizenship or a valid working visa
AFP Police and security clearance check required
Perks & Benefits
Be partof a Group with a smaller company work environment
Welcoming, supportive and team (great team culture)
Work with open minded and forward-thinking management
Flexible hybrid working environment (work-from-home & on site)
Work life balance (because we understand people have lives outside of work)
Training and development plans, inclduing mentorship programs
Perkbox discounts (generous discounts at a range of retail, tech and health & fitness facilities)
Regular social events- quarterly events like escape room challenges, fun Teams games with banter about our love of cooking, eating & craft beers
If you are still reading this role must have peaked your interest...Apply here or email Bianca or Cris on hr@starboardit.com and we can chat further about this cool new opportunity!
