Address- Brand new luxurious Wellness Spa next to a 5-star gym.
- Passionate, innovative, energetic, and supportive culture.
- Free Fitness Cartel membership (our sister company)
About Merse:
At Merse Wellness Spa we are redefining wellness and recovery. Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other. Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges, and hot spas, to contrast therapy, compression therapy, massages, and so much more.
We currently have two locations, Virginia and Holmview (opening soon), with multple locations opening soon in Brisbane and throughout Australia.
The Role:
The Spa Manager is responsible for overseeing all areas of the Merse Wellness Spa’s operations through building, leading and coaching the team to driving sales growth as well as executing operational requirements to deliver excellence customer service, and with a strong focus on sales.
In this role you will be required to:
- Achieve sales and income targets, making sales calls and upselling memberships.
- Manage the day-to-day operations of the Spa, ensuring our high-quality facilities are always maintained.
- Ensure that the customer service needs, and expectations are exceeded daily. Respond to all customer feedback and enquiries promptly.
- Recruitment, onboarding, training, and retention of staff members.
- Delivering training, mentoring and support for the Spa staff, running weekly meetings to engage & motivate your teams.
- Oversee staff rostering to ensure adequate staff coverage, approving leave & fortnightly payroll.
- Clinical Documentation Compliance for Massage Therapists.
- Ensure that dress standards are maintained by all staff in the Spa.
- Using internal software systems to determine internal communications and procedures are being met and followed.
- Overseeing the use of internal and external marketing, ensuring this is in line with the Social Media strategy of Merse Wellness Spa.
- Effectively plan, manage and execute Merse events, such as Open Days & Bring-a-friend campaigns.
- Complete Weekly and monthly Reporting.
What we’ll offer you in return:
- A culture of Performance and People – this is our passion
- Further career progression opportunities with rapid expansion plan
- A FREE, Fitness Cartel gym membership
- Ongoing training and support to develop your people leadership and sales skills
What you’ll need to succeed:
- Experience in a similar role – Managing a Spa / Wellness Centre / Health Club.
- Experience in a KPI driven environment with a natural drive to achieve targets and team goals.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals.
- Growth mindset, with a genuine passion for Wellness & Recovery.
- The ability to solve problems and overcome obstacles.
- Outstanding communication abilities - able to listen, understand, empathise and influence others.
- Customer-focused with a desire to achieve exceptional customer outcomes.
- Ability to be a role model and live by healthy values and behaviours while being passionate about the gym brand you work for.
- A "can do" attitude with a thirst for learning & ambition for growth.
- Be reliable, proactive, punctual, professional & well-presented.
- Have a strong work ethic.
- Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
- Computer literacy & ability to learn new systems.
- Communicate & uphold, policies & procedures of the business to customers and staff.
- Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
- Have Australian working rights.
How to apply:
All applications are to be submitted online – click ‘APPLY’ & submit your Resume & a Cover Letter outlining why you want to work for us & what you can bring to the team.
We will be reviewing applications as they are received so don’t wait, apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
