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Form of work About us
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Find out more about Sydney Trains
The Opportunity
At Sydney Trains, we’re excited to be on the lookout for Station Duty Managers Levels 1-4 to join our customer focused operational team.
You are the face of Sydney Trains. The experience customers have when travelling with our network starts with you and your team. You will be out and about at the station assisting customers and front-line staff, as well as dealing with challenging situations that require us to think on our feet and make critical decisions under pressure such as train delays and incidents. In addition, you will manage escalations, resolve conflict, and provide support to peers. You will be providing shift coverage across the Sydney Trains network, with shifts and locations potentially changing day-to-day.
If you love being challenged in an unpredictable work environment where no two days are the same, can think on your feet, are comfortable making decisions and genuinely want to improve the customer experience, this is the perfect career for you.
About you
Ideally you will have extensive experience managing a highly confident and dynamic team in an operational or high-pressure environment.
You have a willingness to learn, inspire and motivate the team you lead.
You are a customer advocate ensuring that the cleanliness and maintenance of our station environment meets community expectations.
You will be someone that is resilient, can think on your feet, able to make decisions independently and in tandem and genuinely wants to improve the customer experience.
You are customer focussed, approachable and passionate about owning each interaction and going the extra mile to support customers on their journey
You are solution orientated leader will strong communication skills and the demonstrated ability to support and develop others.
Salary and benefits
If this, is you, this is an exciting opportunity to join a growing team that offers:?
Attractive base remuneration of $81,340 - $98,129 per annum plus superannuation and leave loading
Comprehensive training
Career progression opportunities
Uniform
Applicable shift allowances and penalty rates
Station Duty Manager 1 Position Description
Station Duty Manager 2-4 Position Description
Station Duty Manager Information Pack
Interested?
Do you have what it takes to deliver great customer service and lead with direction??Apply Now!
You will be required to address several questions in the application form.
Applications close: Thursday 15th June, 11:59pm
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that a Talent Pool may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this Talent Pool (where the vacancy is within 60 minutes travelling time).
We’re an inclusive and flexible workplace
Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.
We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the ‘Best Remote Work Strategy’ at the Australian HR Awards 2022.
Transport is committed to creating employment and career development opportunities for Aboriginal people. These include dedicated employee networks and yarn ups, as well as career development, leadership and mentoring programs for Aboriginal people working at Transport to connect, share and learn. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at Aboriginal.Employment@transport.nsw.gov.au or visit Aboriginal and Torres Strait Islander employment page.
We want to ensure that employees living with disability, as well as those providing care, are supported. Visit Supporting people with disability to learn more about our initiatives and requesting recruitment and workplace adjustments.
Please contact the Talent Specialist if you’d like to arrange any adjustments to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Caitlin Ritchie at CAITLIN.RITCHIE@TRANSPORT.NSW.GOV.AU.
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