Store Manager

ABOUT LOTTE DUTY FREELotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine and more!Headquartered in South Korea, Lotte Duty Free is a household name and synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.Oceania, the region in which Australia belongs, holds 6 locations (Melbourne Airport, Brisbane Airport, Darwin Airport, Wellington Airport, Sydney and Melbourne downtown stores).THE OPPORTUNITYBased at Melbourne Airport, we are seeking a driven and enthusiastic Store Manager to represent our team to the highest standards in all aspects of training and performance. This role requires effective leadership of the sales team and efficient management of business operations.In this role, you will be responsible for:

• Inspire and motivate the Sales Managers and the team to maximize sales opportunities to achieve KPIs.
• Provide clear communication, feedback, and effective leadership to maintain high performance and quality customer experiences.
• Develop new sales strategies and implement action plans.
• Maximize store profit by increasing sales and maintaining cost control.
• Engaging with customers, including handling complaints and refunds.
• Ensure all team members are aware of company standards, policies, and procedures, ensuring full compliance and adherence to security, safety, and appearance guidelines.

You will be working in a fast-paced, customer centric environment with a friendly and diverse team.ABOUT YOU

• 5 years' experience in a similar role
• Exceptional customer service and leadership skills
• Sales-focused and results-oriented
• Knowledge/experience of international brands and diverse categories of products
• Strong interpersonal skills, including verbal and written communication
• Strong commercial awareness and business acumen
• Critical thinking and problem-solving skills
• The ability to speak a second language will be highly regarded
• Hold a current Responsible Service of Alcohol (RSA) certificate

WHY JOIN LOTTE DUTY FREE

• Competitive salary
• Access to sales incentive program
• Team discount & Lotte “Perks” Program
• Sales & product training
• Safe, diverse and Inclusive work environment with supportive culture
• Uniform provided
• ASIC pass and Car Parking provided
• Career progression opportunities

DETAILS OF THE ROLE

• Full time position
• 3 weeks rotating roster and availability to work a flexible schedule, including weekends and public holidays

To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process.If this excites you, we want to meet you. Now is the time to join our friendly, fun & diverse team and join our growth journey.Please note only candidates that are successful for short listing will be contacted.