AddressSupport a small team of education specialists to run their education programs across Australia.
The role includes:- Assisting potential new students with their pre-enrolment course enquiries by phone, email and chat.
- Welcoming new students, supporting them through their onboarding process, and helping them settle into their course.
- Monitoring student engagement and providing general assistance to students studying programs online
- Coordinate course dates and bookings
- Records management in our Student Management System (SMS), Customer Relationship Management system (CRM), and Learning Management System (LMS).
- Invoicing, payment processing and following up unpaid accounts.
- Government reporting
- Proven capacity to work effectively in an administrative role
- Strong digital literacy
- Ability to learn quickly and solve problems
- Attention to detail
- Excellent language, literacy and communication skills
- A great can-do attitude and supportive of our teammates
- Ability to work autonomously
- Friendly, positive, professional
- Punctual, reliable and dependable
- Experience working at a Registered Training Organisation (RTO) within the Vocational Education and Training (VET) sector.
This role may be particularly of interest to someone interested in opportunities for development and progression into becoming a Vocational Education and Training (VET) teacher. We value ongoing professional development and you will gain a Certificate IV in Training and Assessment, as well as other professional development opportunities as part of the role.
