Student Onboarding Officer

JOB TITLE: STUDENT ONBOARDING OFFICER VIC
Location: Melbourne, Keysborough
Work Type: Full-time
Reports To: National Sales Manager
Company: InterCare Training
About InterCare Training: InterCare Training is a dynamic and rapidly expanding company committed to providing high-quality education and training services. We pride ourselves on our strong team values and vibrant work culture. As we continue to grow, we are excited to announce a newly created position within our team - Student Onboarding Officer exclusive to Victoria.
Key Responsibilities:
Conduct comprehensive interviews with prospective students to gather pre-training requirements.
Execute all administrative procedures mandated by ASQA to ensure the seamless onboarding of new students into classrooms.
Work closely with the National Sales Manager to enhance and optimize the Student Onboarding process within Victoria.
Maintain accurate and up-to-date records of student data with relevant regulations.
Provide exceptional customer service to students, addressing inquiries and concerns promptly and professionally.
Demonstrate a high level of attention to detail, critical thinking, and adherence to established processes and procedures.
Skills Required:
Proficient in data administration with a keen attention to detail.
Strong customer service skills and effective communication abilities.
Critical thinking skills to troubleshoot and problem-solve in a dynamic environment.
Familiarity with CRMs, LMS, and platforms such as Salesforce, VETtrack is preferred.
Ability to work collaboratively in a team-oriented atmosphere.
Qualifications and Experience:
Previous experience in a similar role, especially in the education or training sector, is advantageous.
Knowledge of RTO procedures and requirements is a plus.
Experience with CRMs, LMS, and Salesforce/VETtrack platforms is highly desirable.
Must be a self-starter and be able to work autonomously.
Knowledge of video conferencing software such as Zoom meetings.
Basic to advanced IT and computer skills to be able to troubleshoot your own small computer issues within a reasonable timeframe.
Benefits:
Competitive salary
Opportunities for professional growth and development
Join a vibrant and fast-growing company with a positive and inclusive team culture
How to Apply: If you are enthusiastic about contributing to the growth of a dynamic organization and possess the required skills and experience, please submit your resume and a cover letter.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Only successful applicants will be contacted.