Address
Salary- $70,650 to $79,660
- Fixed-term, full-time
- Gardens Point
Who are we looking for?
Queensland University of Technology (QUT) is seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Business and Law, Academic Division.
The Student Support Officer is a front-line, client service position and includes high level consultation with prospective students, current students, academic staff and other key stakeholders across the University and externally. The position supports all non-teaching aspects of a student's enrolment in a high-volume, dynamic environment.
Real world impact
QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.
About the Academic Division
The Academic Division is responsible for supporting and delivering learning, teaching, research and research services to students and staff. This is realised via the Education and Research portfolios and through the work of our Faculties.
The Head of the Academic Division is the Deputy Vice-Chancellor and Vice-President (Academic), Professor Robina Xavier. Professor Xavier provides strategic oversight and financial management of the Division and provides leadership to the Education portfolio.
The Division’s Research portfolio and academic faculties, are led by the Senior Deputy Vice-Chancellor and Vice-President (Research), Professor Christopher Barner-Kowollik.
About the Faculty of Business and Law
The Faculty of Business and Law comprises the QUT Business School and QUT Law. Widely recognised for yielding career-ready graduates, industry engagement, and relevant high-quality research, we prepare learners and communities today for the real world of tomorrow.
Led by the Executive Dean and the Faculty Leadership Team, the Faculty of Business and Law is committed to real-world learning and research excellence, supported by our deep industry engagement and extensive global connections. Our commitment to inclusivity and belonging encourages our staff and learners to achieve their full potential.
With a balance of theory and practical experiences, our business and law courses are developed and delivered in consultation with industry and the professions, ensuring our learners develop the skills and knowledge they need to ethically and sustainability shape the future. Our graduates are critical and creative thinkers, embracing diverse perspectives and equipped for self-leadership and life-long learning.
Our discipline schools are established with affinities that promote integration and collaboration in teaching and research, providing a sustainable foundation upon which to build areas of strength.
These include:
- School of Accountancy
- School of Advertising, Marketing and Public Relations
- School of Economics and Finance
- School of Law
- School of Management
- Graduate School of Business
Our researchers collaborate in specialised research groups within and across disciplines. The Faculty of Business and Law hosts centres specialising in impactful, industry-connected research and engagement addressing the future enterprise, health law, decent work and industry, entrepreneurship, environmental law, law technology, econometrics, behavioural economics, consumer and stakeholder engagement and more.
The QUT Business School is the first Australian business school to earn accreditation with all three of the world’s leading international quality assurance agencies: AACSB, EQUIS, and AMBA. Less than 1% of business schools globally have achieved triple accreditation, and we are proud to be a part of this distinguished group. With a similarly long and esteemed history, QUT Law is also extensively involved in delivery of commercial and continuing education programs including practical legal training, satisfying the requirements for admission to professional legal practice.
QUT Law and the QUT Business School have built strong national and international reputations for excellence and impact, delivering exceptional real-world opportunities for our learners, industry partners, and community. We attract high-quality domestic and international participants, with over 15,000 learners studying across single or double undergraduate degrees, postgraduate coursework and research degrees, and executive education.
The Faculty of Business and Law operates at the University’s Gardens Point campus. Located in the heart of the Brisbane CBD, the Gardens Point campus provides the Faculty with a distinct competitive advantage to provide transformative education, research and connections with industry. The Graduate School of Business also delivers programs at a Canberra site.
What you need to succeed
This role is dynamic and collaborative, and you will enjoy delivering service and operational excellence that ensures an exceptional experience for QUT students.
You will demonstrate:
- Completion of a degree or an equivalent combination of relevant experience and/or education/training.
- Demonstrated ability to provide a high standard of professional, client service in a busy client-orientated environment Including the ability to prioritise work, meet deadlines and balance competing demands.
- Demonstrated ability to work effectively in a team environment and adapt to changing needs.
- Good written and oral communication skills with a high degree of accuracy and attention to detail.
- Interpersonal skills which demonstrate the ability to liaise effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality.
- Demonstrated ability to use intermediate functions of office technology software applications including word processing, spreadsheets, PowerPoint, e-mail, formal systems, social media and databases.
