AddressWhy choose us?
- Great organisational culture
- Supportive team environment
- Comlink Australia recognises, values and invests in you
- Work flexibly (we do our best to accommodate your individual needs)
- Salary packaging opportunities and attractive hourly rate
- Paid Parental Leave
- Paid Birthday Leave - enjoy a paid day off on your birthday
- Discounted gym membership
- Super Match benefit
- Employee Assistance Program to help support you through life’s challenges
- Paid training and continuous learning and development opportunities
- We have created a culture of collaboration, where our table is round
About the role
The Support Officer (SO) role will provide exceptional office support to our regional teams. This is a client-focused role, which is designed to deliver high quality customer service and administrative support to our clients and team.
What will this look like on a day to day basis?
You will be:
- Managing client enquiries via phone and email, providing a high level of customer service and redirecting calls where necessary
- Monitoring, obtaining and responding to client feedback, ensuring all feedback is recorded and complaints are escalated and addressed
- Being first point of contact for all visitors to the office, assisting with information, questions and support
- Supporting with maintenance of client files, diary management, travel arrangements and meeting room bookings
- Providing support with the coordination of local client events including the planning of events and organisation on the day
- Managing our local fleet by ensuring readiness and cleanliness of vehicles, adhering to scheduled maintenance program and ensuring business continuity in case of vehicle breakdowns
- Providing other administrative support as required to the regional team
Other things you might like to know:
- Paid compliance checks including NDIS Worker Screening, Working with Children Check and QLD Restricted Drivers Authority
What skills and experience do you need to be a Support Officer?
This position is best suited to someone who:
- Can demonstrate exceptional administration and data entry skills, with great attention to detail
- Has outstanding customer service skills and the demonstrated ability to interact and relate to clients with an excellent phone manner
- Has a Cert III qualification in Business Administration, Finance, Community Services or relevant qualification
- Has the ability to work autonomously, and is highly organised with exceptional time management skills
- Can demonstrate resilience, patience, empathy and is calm under pressure
- Experience in the Aged Care Sector would be beneficial
How to apply
Be creative! Be fun! Be real! Use your cover letter to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper.
What’s your superpower and what value will you bring to our team? You already know the answer, so tell us.
We are looking for someone very special to join the Comlink Australia team. If you are ready to step into your purpose… then APPLY TODAY!!
Applications close 19 July 2024.
Who is Comlink Australia?
Comlink Australia has cultivated a culture where people feel included, supported and respected. When you are surrounded by like-minded people with a shared vision; that makes for a pretty awesome place to work.
We are on a mission to become Australia’s most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to live and age well in their homes... and that’s a great place to be.
We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.
We would love to introduce you to our values…
Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:
- Our table is round - we are one team, where every voice matters
- See the human - we leave our egos at the door and see people as people first
- The right way, and again – we are committed to continuously improving to achieve the best possible outcome
- Brilliantly bold – we own our decisions and learn from our mistakes
- Make a little magic – our clients are at the heart of all that we do!
Do you want to work for a company that lives and breathes these values?
Celebrating diversity
We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.
