System Analyst - Application Support - Expression of Interest

WHO WE ARE
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

 https://www.sgfleet.com/au/about-us/careers
  
OUR CULTURE
When adding a new member to the SG Fleet Group family, we look for people who embody our values, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team.
  
  
SOME OF OUR PERKS INCLUDE

• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry-leading 20 weeks of paid parental leave
• Save plenty with vehicle salary packaging
• Monetary service milestone awards
• Recruitment referral bonus
• Discounted mobility products and services
• Flexible work arrangements
• Career progression opportunities 
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

AS A SYSTEMS ANALYST YOU WILL…You will act as the primary point of contact responsible for providing Level 1-3 Application Support to internal and external customers in support of sgfleet’s portfolio of business applications. This primarily involves service request management but also includes task administration, configuration, system upgrades, process improvement and incident and problem management.
  
YOUR DAYS WILL INVOLVE…

• Provide level 1-3 service request management to defined SLA’s across multiple applications.
• Tend to daily/weekly/monthly re-occurring administration tasks.
• Write sql queries to perform required database create, read, update and delete operations as well as perform large data uploads and report extracts.
• Proactively perform troubleshooting and root cause analysis of required issues.
• Being involved in handovers of new functionality, services, and processes from development to support.
• Perform regular system refreshes and upgrades.
• Propose improvements to current processes and develop new processes to reduce ticket volume.
• Develop and maintain internal knowledgebase articles where needed. 

A LITTLE BIT ABOUT YOU

Essential

• Experience in an IT Service Management role providing level 1-3 Application Support.
• Advanced knowledge of SQL queries, scripting, joins and stored procedures.
• Advanced technical and analytical skills with the ability to perform troubleshooting and root cause analysis of issues.
• Experience supporting SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS).
• Experience supporting applications on Microsoft Azure through Application Insights
• Experience with process management and process improvement.
• Experience with .Net development language.
•  Understanding of the Software Delivery Life Cycle and Agile Scrum methodology.

Desirable

• Knowledge of Atlassian toolsets (Jira and Confluence).
• Basic HTML/CSS/JavaScript experience.
• ITIL v3 or v4 certified.

 
WHAT'S NEXT
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.

We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.