AddressIT Systems Administrator – APAC Region
About the business and the role
SLR is an international environmental and advisory consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide global consultancy advice and support on a wide range of strategic and site-specific issues to a diverse and growing base of business, regulatory and governmental clients.
Our dedicated IT department are responsible for providing technical support to our 600+ staff located across Australia and New Zealand. We have an exciting opportunity for an energetic and personable IT Systems Administrator to join our IT team in our growing region.
We are flexible on the location for this role across our APAC business. Working in a productive IT team spread across Sydney, Brisbane, Melbourne and Perth, you will be a team player who is able to work autonomously, have excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region.
About the business and the role
SLR is an international environmental and advisory consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide global consultancy advice and support on a wide range of strategic and site-specific issues to a diverse and growing base of business, regulatory and governmental clients.
Our dedicated IT department are responsible for providing technical support to our 600+ staff located across Australia and New Zealand. We have an exciting opportunity for an energetic and personable IT Systems Administrator to join our IT team in our growing region.
We are flexible on the location for this role across our APAC business. Working in a productive IT team spread across Sydney, Brisbane, Melbourne and Perth, you will be a team player who is able to work autonomously, have excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region.
Key Responsibilities
Job tasks and responsibilities
Your main responsibilities will include (but are not limited to):
Education and experience
The ideal candidate will have:
Benefits
Our culture is unique where we work together to collaborate on projects to get the best possible outcome for our clients. Whether you’re working in the office, from home or a mix of the two, we recognise that every person is different, and our benefits aim to ensure that we cater for all, including:
Your main responsibilities will include (but are not limited to):
- Respond to requests for technical assistance in person, via phone, or electronically
- Diagnose and resolve technical hardware and software issues
- Manage current infrastructure and respond to alerts
- Research questions using available information resources
- Respond and diagnose 3rd Level escalations and Advise 1st & 2nd level appropriate actions
- Work with our 3rd party support providers both Software and Hardware
- Administer Microsoft Azure, SharePoint, Teams, MS 365 and managed SQL
- Follow standard Service Desk procedures utilising ITIL Frameworks
- Troubleshoot Mail issues
- Identify and action situations requiring urgent attention
- Stay current with system information, changes, and updates
Education and experience
The ideal candidate will have:
- 7+ years in a Systems Administrator role within a large organisation
- Working knowledge of Microsoft Desktop & Server products
- Administer Microsoft Azure, SharePoint, Teams, MS365 and managed SQL instance
- Experience with Microsoft Administration Tools including WDS, AD, DFS, SQL, DNS, GP
- Experience with an IT Service Management tool
- Experience with Meraki SD WAN
- Knowledge of relevant call tracking applications
- Exceptional customer service delivery
- Excellent communication skills
- Exceptional problem-solving techniques
- Ability to work autonomously and in the Team
- Excellent attention to detail
- Any experience within Consultancy or professional service environments will be highly regarded
Benefits
Our culture is unique where we work together to collaborate on projects to get the best possible outcome for our clients. Whether you’re working in the office, from home or a mix of the two, we recognise that every person is different, and our benefits aim to ensure that we cater for all, including:
- Hybrid work model (in-office & from home) - you choose where you work best.
- Extra paid purchased leave up to 10 days so you can re-energize, help others, support family, or focus on your own professional development.
- Inclusive parental leave policy that supports all parents throughout their parenting journey which includes 12 weeks primary carer and 4 weeks secondary carer leave (with the option to access an additional 8 weeks of leave if you become the primary carer before your child turns one).
- Learning and development which includes a mapped career progression path, study assistance and up to 3 professional memberships subsidised by SLR.
- Employee Assistance Program to support your physical, mental, and social wellbeing.
- Global and regional mobility and recruitment referral bonus for both region and global candidates.
Country
Australia
Office
Brisbane; Melbourne; Newcastle; Perth; Sydney; Wollongong
