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SalaryAbout Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description: ServiceNow ITSM/ITOM/AIOps Consultant
Location: Sydney
Roles and Responsibilities:
- Well versed with the application deployment and configuration baselines and understanding of how the application environment operates in a secure environment and how exceptions are handled during operations.
- Facilitate use of technology-based tools or methodologies to continuously improve the monitoring, management, and reliability of the service.
- Define the architecture and design elements for the implementation of ServiceNow ITSM, ITON, CMDB & Discovery modules (including design data/object models, technical workflow diagrams, access control models, etc.).
- Understand the business requirement and define & document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen
- Facilitate service now training and support team on complex system configuration
- You will be responsible for end-to-end application design, workflow configurations, and customizations.
- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints, and technological realities.
- Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
- Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
- Provide mentorship to developers and platform engineers on technical design standards and best practices.
Essential: 4-7 Years' Experience
- Relevant ServiceNow experience (Preferred ITSM, ITOM and CMDB)
- Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environment.
- Proficiency with Angular JS, JavaScript, Bootstrap, CSS, and HTML5
- Well versed with various ServiceNow products & platform capabilities.
- Hands-on experience on at least two service now modules or Use cases (Discovery Configuration/Maintenance, Service Mapping config/Maintenance, Event Management operate / maintain, ITSM/ITSM Pro, ITOM, CMDB etc.)
- Hands-on, practical experience with the implementation, operation, and maintenance of one or more major CMDB products recommended
- Have a broad knowledge of asset/CI discovery tools, both agent-based and agentless
- Automate administrative & operational, CMDB/Discovery tasks, MID Server administration
- Experience in implementing scripted Web services in ServiceNow, SOAP, REST, and integrations with external system using connectors would be given more preference.
- Experience in defining epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen
- Excellent documentation and presentation, verbal and written communication skills and ability to work with teams across geographical locations
- Creates business and technical design specifications for implementation of the ServiceNow Platform
- Must have delivered more than 2- 3 projects from scratch/requirement gathering to till go-live
- Required Knowledge of ServiceNow ITSM/ITOM
- Education, Certifications And/or Experience Qualifications
- 4-7 years working on the ServiceNow platform preferably in global implementation projects
- Degree or equivalent, preferably Computer Science or Information Technology
- Working knowledge of ITSM and ITOM.
- ServiceNow Certified Implementation Specialist ITSM
- ServiceNow system admin certification.
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and Problem-solving skills.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
Role Designation
833BSYSENG Systems Engineer
Interest Group
Infosys Limited
Role
Systems Engineer
Company
ITL Australia
Skillset
Technology|Infra_ToolAdministration-ITSM|ServiceNow
