AddressCompany description:
Deloitte Services Pty Ltd
Job description:
What will your typical day look like?
The primary tasks for this position include the following:
• Work as part of a team to complete assignments and tasks providing maintenance, administration, testing, troubleshooting and diagnostic support for customers' environments; liaise with internal and external stakeholders as appropriate.
• Provide internal or external customer and partner support via the Service Desk Portal, email, and phone, as well as onsite from time to time as required. Rostered on-call duties will also be required.
• Perform proactive, scheduled and ongoing maintenance, management, and monitoring tasks to verify and/or improve the integrity and availability of environments.
• Participate and assist the design, development, implementation, support and maintenance of solutions and standards.
• Maintain a high standard of technical deliverables, to meet or exceed agreed timeframes, outcomes and service level agreements.
• Write (or assist to draft) detailed design and build documentation, ensure that it is reviewed for accuracy and compliance to standards and policies.
• Share knowledge and assist other team members to solve technical problems encountered on projects and/or while providing support.
• Capture and escalate unresolved project and support issues to the management team.
• Assist to meet and manage customer expectations and satisfaction, from a technical perspective.
• Escalate support issues to management in a timely manner, including to establish and maintain your familiarity with the escalation processes.
• Contribute to the ongoing improvement of services, standards, processes and procedures.
About the team
Our multi-disciplinary technical team delivers secure Cloud enterprise management services to Australian Government agencies and commercial customers. We are united in our customer focus, pursuit of technical excellence, and passion for delivery. Our team thinks innovatively and works creatively. We thrive on making a difference for our customers, accepting challenges and striving to always be the best.
Enough about us, let's talk about you.
You are someone with:
• strong core Linux skills
• understanding of and experience in designing, building and supporting environments incorporating:
• Nginx/Apache
• PHP/Python/Tomcat
• MySQL/PostgreSQL
• experience with open-source application suites (e.g. CKAN, CheckMK).
• experience using modern orchestration/automation technologies (e.g., Puppet/Chef, Salt, Ansible, Jenkins, etc).
• experience with analysis, evaluation and preparation of recommendations for system improvements, optimisation, development, and/or maintenance efforts.
Desirable skills and experience include the following:
• Solr/ElasticSearch
• network troubleshooting
• Fortinet firewalls
• deployment and operation of VMware, Nutanix/OpenStack and other Cloud platforms.
• directory services such as Microsoft AD
Please note that you must be an Australian Citizen to be eligible for this role given the need to obtain an Australian Security Clearance.
Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia's borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
We're committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we're leading the way to shape an environment where everybody can thrive.
We are proud to have been recognised for our effort to inspire change and accelerating progress - check out our careers site for recent recognition in this space.
Next Steps
Sound like the sort of role for you? Apply now.
#CONS
Profile description:
What will your typical day look like?
The primary tasks for this position include the following:
• Work as part of a team to complete assignments and tasks providing maintenance, administration, testing, troubleshooting and diagnostic support for customers' environments; liaise with internal and external stakeholders as appropriate.
• Provide internal or external customer and partner support via the Service Desk Portal, email, and phone, as well as onsite from time to time as required. Rostered on-call duties will also be required.
• Perform proactive, scheduled and ongoing maintenance, management, and monitoring tasks to verify and/or improve the integrity and availability of environments.
• Participate and assist the design, development, implementation, support and maintenance of solutions and standards.
• Maintain a high standard of technical deliverables, to meet or exceed agreed timeframes, outcomes and service level agreements.
• Write (or assist to draft) detailed design and build documentation, ensure that it is reviewed for accuracy and compliance to standards and policies.
• Share knowledge and assist other team members to solve technical problems encountered on projects and/or while providing support.
• Capture and escalate unresolved project and support issues to the management team.
• Assist to meet and manage customer expectations and satisfaction, from a technical perspective.
• Escalate support issues to management in a timely manner, including to establish and maintain your familiarity with the escalation processes.
• Contribute to the ongoing improvement of services, standards, processes and procedures.
About the team
Our multi-disciplinary technical team delivers secure Cloud enterprise management services to Australian Government agencies and commercial customers. We are united in our customer focus, pursuit of technical excellence, and passion for delivery. Our team thinks innovatively and works creatively. We thrive on making a difference for our customers, accepting challenges and striving to always be the best.
Enough about us, let's talk about you.
You are someone with:
• strong core Linux skills
• understanding of and experience in designing, building and supporting environments incorporating:
• Nginx/Apache
• PHP/Python/Tomcat
• MySQL/PostgreSQL
• experience with open-source application suites (e.g. CKAN, CheckMK).
• experience using modern orchestration/automation technologies (e.g., Puppet/Chef, Salt, Ansible, Jenkins, etc).
• experience with analysis, evaluation and preparation of recommendations for system improvements, optimisation, development, and/or maintenance efforts.
Desirable skills and experience include the following:
• Solr/ElasticSearch
• network troubleshooting
• Fortinet firewalls
• deployment and operation of VMware, Nutanix/OpenStack and other Cloud platforms.
• directory services such as Microsoft AD
Please note that you must be an Australian Citizen to be eligible for this role given the need to obtain an Australian Security Clearance.
Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia's borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
We're committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we're leading the way to shape an environment where everybody can thrive.
We are proud to have been recognised for our effort to inspire change and accelerating progress - check out our careers site for recent recognition in this space.
Next Steps
Sound like the sort of role for you? Apply now.
#cons
