AddressDo you want your work to make a difference for NSW?
Together, we create thriving environments, communities and economies.
- Temporary, Full-time opportunity (up to June 2023)
- Based at our Orange Office
- Clerk Grade 7/8 - Salary relative to experience, and ranges from $99,431 to $110,064 + super
Our Service Management Assurance team is currently seeking to appoint a Team Leader EM Quality Assurance to supervise and coordinate the day-to-day operations of the high performing team delivering financial activities across the department addressing operational issues, meeting service level agreement (SLA) outcomes and ensuring customer satisfaction is achieved.
In your role, you will ensure that the advice and service provided as well as implemented business system and processes, quality controls and audit improvement initiatives, comply with legislative requirements, industrial instruments, departmental and central agency directions, and departmental policies and procedures.
About You
Client service is paramount in our day-to-day efforts, and you will work closely with your staff and stakeholders in the review and implementation of improved business systems, procedures and processes. You will be a natural leader who will share the team’s commitment to inspire positive team environments as well as support and embrace a continuous improvement culture to ensure the coordinated, consistent and high-quality approach to service delivery. You will have high-level organisational skills with ability to prioritise and schedule your own and your teams work as well as the flexibility to adapt to changing demands to ensure the delivery of objectives against critical deadlines.
For more information read the full Role Description: Team Leader EM Quality Assurance
For more information from LinkedIn hit Apply to visit the iworkfor.nsw.gov.au website.
About Us
The Department of Planning and Environment’s (DPE) vision is to create thriving environments, communities and economies for the people of New South Wales. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department.
In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DPE supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments. We are committed to the Premier’s Priorities and welcome applications from all.
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
DPE strongly recommends all applicants who can be safely vaccinated for COVID-19, to be so.
Applications close Sunday 11 September 2022 at 11:55PM.
Should you require further information about the role please contact Tracey Woodhouse; Acting Senior Manager Service Management Assurance via ***************@dpie.nsw.gov.au or on 0415 270 *** .
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Looking for more information or assistance in applying?
Our Diversity team can assist to:
- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks
We encourage people with disability to apply. If you have disability and require more information on adjustments and assistance to apply, contact the Diversity team on *********@DPIE.nsw.gov.au (please include reference number).
If you are an Aboriginal or Torres Strait Islander check out Our Mob on Country https://www.dpie.nsw.gov.au/premiers-priorities/our-mob-on-country to see the work we do and get assistance in applying.
Find us here:
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https://www.instagram.com/nswenviromedia/
https://www.linkedin.com/company/nswdpie/
