Team Leader Ict Networks & Data Centre Operations

POSITION NUMBER
3530
DEPARTMENT
ICT Services
ROLE TYPE
Non-teaching
JOB TYPE
Full time
CONTRACT
Ongoing
LOCATION
Preston
APPLICATIONS CLOSE
11 December 2022
TEAM LEADER ICT NETWORKS & DATA CENTRE OPERATIONS
Annual Salary $90,000 - $110,000 + Superannuation
Hybrid Working, Preston Campus we are close to public transport and provide onsite parking, onsite Café & restaurant with a gym facility, hair salon & we are only a 2min walk to Preston market.
Take the next step in your career and start managing a large campus network of 1500 staff & 20,000 student

About the Organisation:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

About the role:
The Team Leader Networks & Data Centre Operations is responsible for providing leadership and coordination of the Networks & Data Centre Ops team, you will provide effective and efficient management of day to day activities coordinating assigned Incidents and Requests to appropriate team resources ensuring that Service level targets are met and services meet the requirement of Melbourne Polytechnic.

Additionally, you will collaborate with all ICT teams providing expert advice and technical direction for ICT initiatives and projects related to Infrastructure Operations ensuring that the best fit and appropriate solution is achieved, and that appropriate technical resources are engaged and motivated in the development and ongoing administration a portfolio of business-critical services.

Operating within the Infrastructure, Development and Applications ICT sphere, you will collaborate with team leaders to achieve high quality outcomes for Melbourne Polytechnic, you will also work closely with ICT Heads of department and the Director of ICT.

Additionally, you will oversee the Melbourne Polytechnic ICT Services Data Centre's, infrastructure, data, cooling and power. As well as disaster recovery procedures.

Duties:
Provide leadership of the Networks & Data Centre team, coordinating allocation of ITSM Requests and Incidents for day to day BAU, and provide the primary escalation point for urgent or major Incidents.
Provide technical and operational oversite of all Melbourne Polytechnic data centres, ensuring that adequate infrastructure, data, power and cooling is available and optimised.
Actively participate in the overall implementation of the ITIL Service Management framework in order to provide the basis for continuous improvement in quality levels and cost effectiveness.
Accountable for ICT Services Disaster Recovery Planning and associated emergency procedures. Ensuring that DRP procedures are robust and appropriately tested in accordance with compliance testing.
Ensure that network and ICT security technologies and systems are implemented and supported

Skills and experience required:
Extensive knowledge of ICT Infrastructure systems and architectures obtained through formal post-secondary qualifications, or extensive work experience or a combination of both.
Broad technical knowledge and experience, in both hardware and software, of enterprise networks, datacenters, ICT Infrastructures systems, AV Infrastructure, ICT Security and associated systems and architectures.
Demonstrated ability to provide leadership to a team, creating an inclusive and positive team culture, with experience in line management, resource management, coaching, mentoring and staff development
Demonstrated knowledge of the ITIL service management framework and the ability to deliver services in a cycle of Continual Service Improvement.
Demonstrated ability to formulate a technical architecture aligned with the strategic directions of the business.

Please submit the following documents for your application to be considered

Current CV
Cover Letter
Key Selection Criteria response

Key Selection Criteria can be found in the Position Description at the bottom of the page.

Diversity and Inclusion

Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm.

We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

Vaccination Requirements

The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by Melbourne Polytechnic.

As such, offers of employment from Melbourne Polytechnic are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same.

Position Description