Team Leader Member Services, Clerk Grade 7/8

Team Leader, Member Services Clerk 7/8, State Headquarters (Wollongong)

Utilise your knowledge and experience of systems, reporting and people processes to drive a culture of data decision making, based on accurate people analytics
Join a volunteer-based, community focused organisation supporting the disaster resilience of NSW communities
Full time temporary appointment up to June 2024 based in Wollongong
Flexible working arrangement including a combination of working remotely and at NSW SES SHQ (Wollongong)
Attractive salary of up to $112,849 plus superannuation and leave loading

About the opportunity

It is an exciting time to join the NSW State Emergency Service (NSW SES) as we commence the significant growth of our agency in supporting key programs of work to enhance the agency’s response to emergencies.

We are seeking a talented and highly driven person to join the Recruitment and Workforce Strategy team at the NSW SES. This is a full-time temporary opportunity located at the NSW SES State Headquarters in Wollongong.

The Team Leader Member Services provides technical advice to members of the NSW SES, including but not limited to the employee and volunteer assignment changes, personnel records management and the onboarding and offboarding of members, ensuring a first class member experience. The role leverages extensive business unit, policy, procedure, award and system knowledge to deliver high quality, consistent and efficient human resource advice and services that support employees, members and organisational objectives.

About the NSW SES

About you

We want to hear from people who;

Are passionate about people analytics and driving a culture of process improvement and data- based decision making
Enjoy implementing efficient people processes to ensure an optimal member experience
Can translate data into informative reports to inform business decision making
Has prior experience in mentoring and effectively leading a team, that can drive creative solutions and see them to completion
Are flexible and adaptable to changing work priorities and timeframes.

What we can offer you

Meaningful and rewarding work with opportunities to contribute to your community, engage with various stakeholders and achieve professional goals
Employment with attractive leave entitlements including parental, sick, flex and recreation leave
Flexible work options including hybrid arrangements
Mental Health & Wellbeing programs and services
Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
Comprehensive immunisation programs including the flu vaccine
Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

Are you ready to join us?

An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Please provide a cover letter (no greater than two pages) outlining the following:

Your demonstrated understanding of data systems, particularly those relating to people, and an ability to extract, analyse, interpret and manipulate complex data to produce meaningful reports
Please provide an example of when you have utilised your experience demonstrated in Question 1, to drive process improvements. What was the outcome to the business? and What contributed to your success?

Got a Question?

If you want to find out more about this exciting opportunity, please contact Sophie Horne on Sophie.horne@ses.nsw.gov.au

If you have any questions about the recruitment process or would like to discuss reasonable adjustments, please contact recruitment@ses.nsw.gov.au

The role description is available here.

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

Applications close: Thursday 30 March 2023, 11:59pm

NSW SES considers COVID-19 vaccination mandatory for all members. Candidates will be required to provide satisfactory evidence that they are fully vaccinated against COVID-19 prior to commencement with the NSW SES. Exemptions are only available based on medical and/or lawfully protected grounds, and all applications for an exemption will be managed in accordance with the NSW SES COVID-19 Vaccination Policy.

The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.