Team Manager, Major Client Group

Team Manager – Major Client Group

See yourself in our team

Business Banking is proud to support a range of medium to large sized businesses across Australia. Our Major Client Group looks after our largest and most complex clients with turnover >+$150m. Our innovative technology solutions provide invaluable support for our clients and we pride ourselves on understanding our clients and delivering insights and creative solutions as we help them lead their businesses into the future. Our team is energised about what we do, what we've achieved and the momentum behind where we're headed.

Do work that matters

Taking a key leadership role and using your ability to coach and develop others, you will lead a team of Analysts as well as being responsible for actively driving the uplift of overall capability across your Centre.

More specifically, you will:

• Work collaboratively with peers, business partners and stakeholders to build strong and effective relationships and ensure your team are meeting business needs;
• Ensure strong risk acumen, and drive a culture of accountability and excellence across your team;
• Facilitate ongoing development of your team to continually build on credit, risk, technical and leadership capabilities;
• Drive a productivity mindset, and maintain a continuous improvement focus to implement practical process improvements across the business;
• Proactively identify and assess risk within the business and share best practice insights that will be used to drive and support course correction;
• Role model a curious mindset and adoption of technology across your team and business;
• Role-model and lead the delivery of best practice Sales & Service, and outcomes that meet MCG credit and compliance requirements;
• Drive a customer centric culture by ensuring your team provide responsive, professional and quality service that meets the needs of our people and clients, and positively contributes to NPS; and
• Focus on ensuring that frontline staff have the necessary capability to consistently deliver exceptional service within an operationally compliant framework.

Wewanttohearfromyouifyou:

• Demonstrated experience as a senior analyst with a strong risk mindset and credit skills. Whilst experience at a leadership level is highly regarded, consideration will also be given to applicants where leadership is in their career development plan and they can demonstrate a track record of high performance as a senior member of the team;
• Strong financial services industry experience, including experience within a sales and/or risk role;
• Extensive knowledge of bank and financial services products and services and strong commercial acumen and risk knowledge;
• Proven ability to build strong and effective relationships and to work collaboratively with business partners and stakeholders;
• Continuous improvement mindset and a creative approach to problem solving;
• Curiosity and passion for technology; and
• Strong customer focus and a real passion for delivering exceptional customer service.