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Salary- Tech Wiz wanted
- Join a leading not-for-profit organisation with supportive village culture.
- Newly Created role based in Taren Point
Join an organisation that strives to make sure every resident feels valued, safe, and respected while being part of a supportive team and offering a wealth of opportunities.
Benefits of working for Anglicare:
- Great opportunity to build a career within a leading Christian NFP organisation dedicated to supporting others
- Join an inclusive culture supported with real learning and development opportunities
- Not-for-profit benefits up to $15,900 of your salary tax-free, plus an additional $2,500 for meal entertainment and accommodation.
We have an opportunity for an on-site technical support Help Bar, largely focused on assisting our residents with the use of technology in the village. We are looking for a customer-focused, Level 1 technical support technician to join our village operations to provide technical and customer service support to residential customers and village management. The role will be heavily customer-focused, supporting both residents and village staff with their technical queries. It is a hands-on role and requires someone with excellent interpersonal skills, patience, and the ability to openly communicate with and support elderly customers.
The role is responsible for troubleshooting base-level issues and escalating to level 2 when required. The role will be responsible for creating awareness, actively promoting resident usage of village technology services, and providing training, education, and support for residents. The role is also responsible for hardware and software asset management (including record-keeping and maintenance) of assets on site.
Position Accountabilities
- Support residents and village management with technology services and digital access to information supplied by Anglicare
- Configure and record residential accounts in database
- Troubleshoot technical issues with end-user hardware, software and services
- Actively promote village technology services and lead information forums focused on technology offering
- Construct and conduct one-on-one and group training session for end-user appliances
- Assist village teams on technical-related issues and base troubleshooting.
- Catalogue and inventory management of village equipment
- Configure village equipment for residential usage and operational needs
- Assist vendor relations for village needs
- Record and schedule routine maintenance cycles.
- Low-level procurement of immediate needs within sourcing limits, cables, fittings, etc.
Qualifications/Certificates
Degree or Diploma preferred; System / Technical certifications
Professional Experience
4-5 years of proven experience in a customer service environment.
Successful experience in training, process and support functions
Capabilities
- Excellent customer service and communication skills
- Strong troubleshooting skills
- Technical aptitude (computer literate, able to quickly learn new applications)
- Fluent in English writing and communication
- Prior Customer service experience preferred
- Solid network knowledge as it applies to connecting end-user devices to the network (DHCP, DNS, Wi-Fi, VLAN).
- Technical support for range of end-user devices (Apple iPhone, MacBook, iPad, Android phones and tablets, and Windows 10/11 workstations)
- Support Audio/Video conference
- Able to teach non-technical customers in technology
- Able to create and manage training sessions for residential technology usage
- Demonstrated communication, analytical and problem-solving skills
- Excellent interpersonal skills
- Must be highly self-motivated
- Shows high levels of initiative
- Requires minimal direction to complete tasks
- 'Go the extra step' attitude for customers.
To apply please click on 'Careers / 'current vacancies' - Resident Services Coordinator.
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
